If you need any of these documents in an alternative format not already provided, please contact Pace Customer Relations.
Taxi Access Program
Riders who are certified for ADA can use Pace's Taxi Access Program (TAP) for trips that begin in the City of Chicago. The TAP program is less expensive than paratransit and often more convenient because rides do not have to be scheduled the day before.
The current fare amount for an ADA paratransit ride is $3.25.
Transferring to/from Paratransit
To transfer between paratransit services (including dial-a-ride) and fixed route buses, riders need to use Transfer Vouchers. See this explanation for details on getting and using that voucher.
Helpful information about ADA Paratransit
To help make paratransit services operate more efficiently for all riders, it is helpful if everyone knows the policies and procedures. The buttons above contain tips and answers to frequently asked questions.
It's easy to find information about your upcoming paratransit trips without having to call the reservation phone line. Pace's TripCheck service is an easy online tool that allows riders or their caretakers to view or cancel upcoming trips.
Even if you miss a paratransit trip, Pace won't strand you away from your home. See the full description of the missed trip policy and instructions on what to do if you miss a trip contained in the ADA Paratransit Service Guides linked below.
When you are scheduling your trip, the call taker will ask you if you have an appointment time. Let him/her know so they can schedule appropriately. Be sure to allow enough time to get from the vehicle to the actual appointment. For example, if you have to be at work or have a medical appointment at 9:00, but will need fifteen minutes to get to your desk or get signed in, tell the call taker your appointment is at 8:45. Pace strives to get all riders to their appointments on-time. However, because of factors beyond our control (such as traffic or weather), we have established an on-time performance standard for appointment arrivals of 90%.
Pace′s Reasonable Accommodations Policy spells out the obligations of Pace and its customers for all types of transportation services and public meetings.
If you believe your trip was excessively long, please let us know by submitting a report on the Passenger Ride Time Report page.
There are two ADA Advisory Committees who advise the Pace Board of Directors on issues relating to service for customers with disabilities--including fixed route service and paratransit. One is comprised of Chicago residents and the other is comprised of suburban residents. Each committee meets monthly.
Check here for information on the ADA Advisory Committees.
ADA Paratransit Late Trip Reimbursement Program
Pace reimburses customers who paid a fare for a paratransit trip with an excessively late pick-up. An excessively late pick-up is a one that occurs 60 minutes or more after the on-time pick-up window (20 minutes in Chicago, 15 minutes in the suburbs). Passengers must still pay their fare at the time of the trip, as always, but Pace will tally all late pick-ups at the end of each quarter and send a one-ride ticket per late pick-up to the rider for use at a later date.
If Pace, in our records, shows an excessively late trip for the most recent three-month period, Pace mails you reimbursement ticket(s) in the following month, along with a letter indicating the date(s) of your late trip(s). So, for instance, Pace tallies late trips in the period October-December 2019 and then sends the tickets in January 2020. Please note that tickets will be mailed to the mailing address you have on file with RTA. Sometimes home and mailing addresses differ, so we encourage you to make sure your mailing address on file with the RTA is up-to-date.