Paratransit TripCheck

About TripCheck

TripCheck from Pace Paratransit helps passengers keep track of their paratransit rides. TripCheck--which is now on the web and available in a mobile app--allows you to view trip information, cancel trips, and opt in and out of email, text and phone call alerts.

Chicago and Suburban ADA Paratransit riders, as well as users of Pace-operated Dial-a-Ride services, can use TripCheck.

To get started, click one the links below for the web-based version or the app. All you need to start is your TripCheck ID and password. If you do not know your TripCheck ID, please click “Retrieve TripCheck ID” located below the “Sign in” button.

TripCheck Web Portal

TripCheck mobile app

For easier management of paratransit trips while on the go, Pace introduces a TripCheck mobile app. It offers similar functionality to the user-friendly TripCheck website and is a new option for those who prefer using smartphone apps.

Download the new app here: Google Play (for Android) or App Store (for iPhone)

NEW: TripCheck mobile app trilingual functionality

We know our riders have places to be and schedules to keep, so we’re always looking for new ways to improve our customer’s experience. With Pace’s TripCheck newly improved online and app trilingual functionality, you can access information in English, Spanish and now also in Polish!

Buying ADA Paratransit tickets

Pace ADA Paratransit tickets are not for sale on the TripCheck website. To buy tickets, visit Pace's online store.

TripCheck Features

The TripCheck app and web portal both allow you to manage some of your contact information as well as opt in and out of email and text message alerts. This can be done on the My Profile page.

Automatic email and text message alerts include:

Trip booking (sent whenever you book a trip)
Trip cancellation (sent whenever you cancel a trip)
Imminent arrival (sent 20 minutes prior to scheduled pickup time)
Next-day itinerary (sent nightly with scheduled trips for the next day)

Customers can also request trip information from our system at any time:

Review or cancel upcoming trips and change their password by calling, using the app, or using the web portal
Send a text message to see the next day’s first scheduled trip
Send us an email to receive a bounceback email containing your upcoming paratransit trip itinerary, including all scheduled trips for the remainder of that day plus trips scheduled for the next day.

For more detailed instructions on using these features, use the links below.

How to Use the TripCheck web Portal

How to Request Trip Information