Starting with reservations made on November 29, 2020, riders can pay their ADA Paratransit fares using the convenient Ventra fare payment system.
Please note that this paratransit payment method is completely optional and nothing is changing with the way you reserve or take your trip on ADA Paratransit.
If you wish to use cash, credit or debit cards to add funds to your Ventra account, you can do so at any Ventra vending machine and at 1,300 Ventra retail locations including many drugstores and currency exchanges.
Just be sure to bring your ADA Paratransit ID / Ventra card with you.
Funds can also be loaded over the phone at 877-669-8368 using credit and debit cards.
To search for the closest Ventra location:
If you wish to use a credit or debit card to load funds to your account via Ventra's website or to use the Ventra app, you will need to call Ventra first (with your ADA Paratransit ID card ready) in order to set it up for adding money these ways.
To do so, please call 877-669-8368 Monday through Friday 6am-8pm or Saturdays 8:30am-5pm. (After hearing the introductory message, press Option 3, then Option 3 again).
The Ventra representative will issue you a username and the first time that you log into the Ventra website or use the Ventra app, you will then create your secure password.
Once your account is set up and you've begun using Ventra to pay for rides, you can reload funds in a variety of ways.
The most convenient is to use the Ventra app (available for download at Google Play or the App Store) or log into the Ventra website to use your credit/debit card to add money to your account.
To log in to your Ventra account:
Pace and its transit partners announced a new and improved Ventra app, which debuted on September 24, 2020. Smartphone users are encouraged to use this app for easy account management - it's like having a Ventra vending machine in your pocket!
For clarification, it is not required that paratransit customers download and use the app to pay for paratransit rides with Ventra. However, if you plan to pay for paratransit rides through Ventra, it is certainly easier to manage your account and reload funds to your Ventra account if you have and use the app.
Some customers have both an ADA Paratransit Card and a Ride Free Card.
If you are trying to add funds to your account, please make sure you do so to the ADA Paratransit Card/account. (You aren't able to add funds to a Ride Free Card.)
Please also note that - even if you have a Ride Free Card - ADA Paratransit rides are not free. Only fixed route bus and train rides are free for Ride Free cardholders.
Please read the full Ventra for ADA Paratransit instructions:
Once you've loaded funds to your Ventra account, you're ready to pay for ADA Paratransit rides using Ventra!
Doing so is easy - just tell the reservationist that you want to pay with your Ventra account when you're making your trip reservation.
For clarification, it is not required that paratransit customers download and use the app to pay for paratransit rides with Ventra. However, if you plan to pay for paratransit rides through Ventra, it is certainly easier to manage your account and reload funds to your Ventra account if you have and use the app.
For everyone’s safety - all riders are required to wear a face covering (if you are able) when using any form of public transportation. Be sure to follow all the CDC guidelines, limit your travel to essential trips only and if you’re feeling sick, please stay home!
Thank you for doing your part to keep yourself and everyone safe.
