Setting Up Your Ventra Account
If you wish to use a credit or debit card to load funds to your account via Ventra's website or to use the Ventra app, you will need to call Ventra first (with your ADA Paratransit ID card ready) in order to set it up for adding money these ways.
To do so, please call 877-669-8368 Monday through Friday 6am-8pm or Saturdays 8:30am-5pm. (After hearing the introductory message, press Option 3, then Option 3 again).
The Ventra representative will issue you a username and the first time that you log into the Ventra website or use the Ventra app, you will then create your secure password.