Frequently Asked Questions (FAQ)

Disadvantaged Business Enterprise

Q: Am I eligible for DBE certification?
A: A firm (including its affiliates) must meet the requirements of 49 CFR part 26, Subpart D, concerning group membership or individual disadvantage, business size, ownership and control.

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Rider's Guide

Q: What should I do if I lose my Ventra Card?
A: Hopefully you've registered it.

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Rider's Guide

Q: Where can I buy or reload a Ventra Card?
A: Thousands of places, including the device you're using right now!

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Customer Relations

Transportation Services

Q: What and where are park-n-ride lots?
A: There are dozens of suburban locations where you can park your car and then board a Pace bus.

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Customer Relations

Q: What does P.A.C.E. stand for?
A: Nothing!

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Disadvantaged Business Enterprise

Q: What's the difference between DBE, MBE, FBE, WBE and PBE?
A: DBE, MBE, FBE, WBE and PBE are acronyms for various state/county/local agency programs that provide contractual opportunities for disadvantaged, minority, female and woman-owned business enterprises.

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Disadvantaged Business Enterprise

Q: Once I'm certified, how do other firms find me?
A: Your certified DBE firm is listed in a directory.

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Disadvantaged Business Enterprise

Q: Once I'm certified, how long does the certification last?
A: A firm's certification is for the life of the firm unless an adverse decision is rendered to remove the firm's eligibility.

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Disadvantaged Business Enterprise

Q: How long does it take to become certified as a DBE?
A: The certification process takes approximately 90 days after receipt of the completed application and all supporting documentation.

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Disadvantaged Business Enterprise

Q: If I need help filling out the application and other paperwork, who can I contact?
A: Pace's DBE Department is here to help.

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