Frequently Asked Questions (FAQ)
Rider's Guide
Rider's Guide
- Q
- How much does it cost to ride the bus?
- A
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That depends on which service you ride!
Rider's Guide
Rider's Guide
- Q
- How do I contact Pace?
- A
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By mail, email, phone or online!
Customer Relations
Rider's Guide
Transportation Services
Customer Relations
Rider's Guide
Transportation Services
- Q
- How do I request a change to a bus stop location?
- A
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Pace has an appeals process by which you can ask to have a bus stop added, moved, or removed.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Am I eligible for DBE certification?
- A
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A firm (including its affiliates) must meet the requirements of 49 CFR part 26, Subpart D, concerning group membership or individual disadvantage, business size, ownership and control.
Rider's Guide
Rider's Guide
- Q
- What should I do if I lose my Ventra Card?
- A
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Hopefully you've registered it.
Rider's Guide
Rider's Guide
- Q
- Where can I buy or reload a Ventra Card?
- A
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Thousands of places, including the device you're using right now!
Customer Relations
Transportation Services
Customer Relations
Transportation Services
- Q
- What and where are park-n-ride lots?
- A
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There are dozens of suburban locations where you can park your car and then board a Pace bus.
Customer Relations
Customer Relations
- Q
- What does P.A.C.E. stand for?
- A
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Nothing!
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- What's the difference between DBE, MBE, FBE, WBE and PBE?
- A
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DBE, MBE, FBE, WBE and PBE are acronyms for various state/county/local agency programs that provide contractual opportunities for disadvantaged, minority, female and woman-owned business enterprises.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Once I'm certified, how do other firms find me?
- A
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Your certified DBE firm is listed in a directory.
