Pace On Demand services are easy to use
To use Pace On Demand, first make sure your pick-up and drop-off locations are within the On Demand zone. Then book a reservation at least one hour in advance of your desired pick up time either online or by calling the designated phone number. Maps, phone numbers and hours of operation are available on each On Demand schedule linked above.
Most On Demand services have certain scheduled stops. You can board the vehicle in those places without a pre-arranged reservation.
If you call, the driver or dispatcher will inform you of your expected pick-up time. Please be ready at least fifteen minutes before your scheduled pick-up time. Trip reservations are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your call-back number and you will be called back within one hour. Please do not call or leave messages before or after the services hours of operation. These calls will not be returned.
The last same-day reservation is taken one hour before the service ends for the day. For trips during the first hour of operation, please book the day before. Reservations are accepted up to 7 days in advance. Recurring trips (for example, every Tuesday at 2pm) may be scheduled as a subscription trip if the desired time slot is available.
Pace On Demand trips are affordable
The fare for the On Demand service is $2.00 per one-way ride. Ventra is accepted. When paying cash, exact fare is required; the driver does not make change.
Transfers to and from Pace fixed route bus service are also free when using the Ventra card. If paying cash, you pay full fare each time you board a Pace vehicle.
Reduced fares and free rides are offered to those with RTA Reduced Fare or Ride Free permits. Free rides are also offered to children under 7 (maximum two children per fare paying adult), law enforcement officers and firefighters in full uniform or presenting a badge, and active duty military personnel in uniform.
Multi-day passes are accepted and may be purchased online at ventrachicago.com or at an authorized sales center. Sales center locations may be found here or by calling 1-877-NOW-VENTRA (1-877-669-8368).
Please note:
Pick-ups and drop-offs will take place in the most efficient order geographically. Drivers may combine individual trips to create shared rides. Other passengers' destinations may not be directly in line with yours, so your patience is requested as the driver attempts to serve all destinations in a logical manner.
If you make a reservation but later determine that you need to cancel, please do so immediately. Drivers record passengers who reserve a trip but are not available for pick-up at the assigned time. Passengers who are recorded as 'no-shows' multiple times may be prohibited from using the service in the future.
As a reminder, to ensure On Demand vehicles are available to serve as many passengers as possible throughout the day, the booking system includes a 45‑minute minimum period between trips for individual passengers in each service area. Please plan accordingly. The minimum period applies for all trips, whether booked online at PaceBus.com/OnDemand or booked by phone. However, the minimum does NOT apply for passengers transferring between two different service areas.
