Taxi Access Program (TAP)

Pace's Taxi Access Program (TAP) allows ADA Paratransit eligible riders immediate access to a Chicago taxi to meet their transportation needs, as an alternative to riding ADA Paratransit. To use TAP, you must be certified for ADA Paratransit by the Regional Transportation Authority (RTA) and you must have an active TAP card to purchase TAP rides.

TAP can be a great way to travel for last-minute plans. Unlike ADA paratransit, there's no need to reserve a trip a day in advance. You can call or hail a taxi at your convenience. For a list of taxi providers, please call 311. Taxicab drivers are independent contractors and do not work for Pace nor the City of Chicago.

TEMPORARY FARE CHANGE:

Please be aware that Pace has been waiving the $3 TAP fare since March 23, 2020. Riders are still required to swipe their TAP card at the end of their trip, but no money is taken from their account. Riders are still responsible for any taxi fare amount over $30 and City of Chicago fees. You can take up to 8 one-way taxi rides per day.

IMPORTANT UPDATE: As part of the 2023 budget, Pace will be ending the waiver but will institute a temporary TAP fare reduction from $3 to $2, effective February 2023. 

Getting started

If you aren't yet enrolled in TAP, fill out this form:

You can also call 1-833-PACE-TAP (833-722-3827) to order a card.

Loading rides to your TAP card

(Note: during this fare waiver period, you do not need to load rides to your TAP card.) Click the TAP log-in button below to visit the TAP account management site (operated by CabConnect). There, you can view your TAP card balance, purchase TAP rides, and view your purchase history. Log-in instructions are found on that page for first-time users.

Wheelchair-accessible taxis

Passengers can request a wheelchair-accessible (WAV) taxicab ride in Chicago by calling the City of Chicago's centralized WAV taxi dispatch service at 888-WAV-CABS (1-888-928-2227). Note: TAP card cannot be used when booking trips through any mobile taxi app.   

For general questions and concerns about TAP, call Pace at 800-606-1282, option 4. To report an issue with a taxicab, call the City of Chicago at 311.