Looking for the TripCheck web portal? Click here to log in.
This video below shows you how to use features of the TripCheck portal, including:
- How to view your upcoming trips on a calendar page.
- How to sign up for alerts--by voice call, text message, or email--to get automatic notifications of trip bookings and arrival of your vehicle.
- How to cancel a trip reservation.
All registered Paratransit riders have access to TripCheck. Once you retrieve your TripCheck ID and create a password, you'll be able to log into the portal.
Retrieving Your TripCheck ID
- On the sign-in page, click "Retrieve Client ID" (below the sign-in button). The sign-in page can be found at tripcheck.pacebus.com.
- Fill in as much of your information as possible in the form that appears and click "Submit."
- If your entries match our data, the screen will display your account information for confirmation, and then we will contact you with your TripCheck ID. We will contact you via a phone call or email depending on the contact information we have in our system.
- Once you have your TripCheck ID, go to the sign-in page, and click “Enrollment”
- This will open a form requesting your TripCheck ID, email address, and date of birth. Click "Enroll."
- You will get an email which validates your email address and provides a link to create a password.
- On that email, click “click here,” which will bring you to a form where you can create your password. Password can only be numerical digits—no letters or symbols. It must be a minimum of 6 digits and a maximum of 10 digits.
- Upon successfully creating your password, you can go to the sign-in page and now enter your credentials to access the TripCheck system. The sign-in page can be found at tripcheck.pacebus.com.
Detailed steps to create a new TripCheck account, along with screen views, can be found by clicking this link. This document can be downloaded for easy reference.
Setting Alert Preferences
Once logged into the TripCheck Portal, click "My Profile" on the left navigation bar. Here, you can update some personal information and set alert preferences. For instance, you can subscribe to receive a text message 20 minutes before your vehicle is scheduled to arrive for each of your pickups.
NOTE: By selecting to opt into these notifications, you are providing your permission to receive trip notifications by email, automated voice phone call, or SMS text.
Requesting Information
You can also use TripCheck tools to request immediate information about your upcoming paratransit trips. See instructions for each of those tools here.
