Frequently Asked Questions (FAQs)
Customer Relations
Transportation Services
Customer Relations
Transportation Services
- Q
- How do I request a Pace bus stop change?
- A
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To request a bus stop change, use Pace's Bus Stop Appeal Process. For other bus stop feedback, visit the Feedback Center.
Transportation Services
Transportation Services
- Q
- Can I bring luggage, groceries, or a stroller on Pace bus?
- A
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You may bring luggage, groceries, strollers and pets if they do not block aisles, doorways, or seating.
Transportation Services
Transportation Services
- Q
- How do I get, reload, or replace a Ventra Card?
- A
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Online, through the app, at vending machines, or participating retailers.
Transportation Services
Transportation Services
- Q
- How much do Pace services cost and how do I pay?
- A
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That depends on which service you ride!
Customer Relations
Customer Relations
- Q
- How can I contact Pace Customer Service?
- A
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Contact Pace by phone, online, email, or mail.
Transportation Services
Transportation Services
- Q
- Can I bring an electric scooter or e-bike on a Pace bus?
- A
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Yes. Foldable e-scooters and e-bikes are allowed on Pace buses; non-folding devices are not. See details.
Transportation Services
Transportation Services
- Q
- Where are park-and-ride locations in Chicagoland?
- A
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Visit Pace's Park-n-Ride Lots page.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- What is the DBE program?
- A
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The Disadvantaged Business Enterprise (DBE) program is a federally mandated program governed by the U.S. Department of Transportation (USDOT) 49 CFR part 26 intended to ensure nondiscrimination in the award and administration of DOT-assisted contracts for highway, mass transit and airport financial assistance programs.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- Should I apply for DBE certification?
- A
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You do not have to be DBE-certified to perform work on Pace contracts; however, opportunities may increase if you are certified.
Disadvantaged Business Enterprise
Disadvantaged Business Enterprise
- Q
- How long does it take to become certified as a DBE?
- A
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The certification process takes approximately 90 days after receipt of the completed application and all supporting documentation.