Pace's innovative program for ADA-eligible riders in DuPage County offers an Uber ride of up to $30 value for just $2! Plus, you don't have to book your ride a day in advance. That might sound too good to be true, but it's real!
Starting Monday, February 26, the DuPage Uber Access Pilot program has a new name—the Rideshare Access Program (RAP). This transition will be seamless for you. There are no changes to your fare or the Pace subsidy.
When you book trips in the Uber app, the booking screen will show that new RAP name and will show the same fare, subsidized by Pace. As an active participant of the DuPage Uber Access Program, you are automatically signed up for RAP.
On February 21, enrolled riders received a communication from Uber, indicating a Pace voucher is being applied to your Uber account. That “voucher” is the Pace fare subsidy. Your voucher will be automatically applied to all future eligible rides. No action is needed to continue receiving the Pace subsidy for your Uber rides. However, if you wish to confirm that you’re properly enrolled, you can open the email from Uber and click on “Get started” to see that the voucher has been applied.
If you do not have a smartphone for booking rides, but do have a mobile device that's capable of texting, you can request Uber trips by calling 833-USE-UBER (833-873-8237). This call-to-ride service is open from 3am to 9pm. After calling, follow the prompts to connect with an agent.
If you are having trouble with booking your rides, please call 1-833-313-UBER OR 1-833-313-8237.
If, on or after Monday, February 26, you do not see the Pace RAP voucher on your booking screen or have questions, please email Pace at RAP@PaceBus.com.
Further enhancements to RAP are planned for the coming months, so please watch for additional communications. RAP is another innovative, convenient, and affordable transportation option available to Pace ADA Paratransit customers.