Pace's innovative new program for ADA-eligible riders in DuPage County offers an Uber ride of up to $30 at NO COST to the rider. Plus, you don't have to book your ride a day in advance!
DuPage Uber Access Program
Interested in a ride that is both FREE and can be booked at a moment's notice? A new program offers ADA Paratransit-eligible riders in DuPage just that. Uber rides of up to $30 in value are no cost to you without the need to book the day before. That might sound too good to be true, but it's real!
What is the DuPage Uber Access Program?
Starting January 31, 2022, Pace is offering the DuPage Uber Access Program, a pilot program in DuPage County. Pace will subsidize trips (up to $30) for riders who choose to take Uber instead of ADA Paratransit. So, any Uber trip of less than $30 taken within the DuPage ADA Paratransit zone by an eligible rider costs the rider nothing. This new program is completely optional.
Who is eligible?
People who are certified by RTA for ADA paratransit service and who live within DuPage County are automatically deemed eligible to receive the Pace subsidy for Uber rides, but only for trips within Pace’s designated ADA Paratransit service area, and only within DuPage County. Those persons received a direct mail piece from Pace. Additionally, those who already had an Uber account with contact information that matches their RTA registration information also received an email or text message from Uber for Business (email@example.com).
If you have an Uber account but did not get that communication from Uber, or if you just recently created your Uber account, please fill out the form below to update your contact information with Pace/RTA so it matches the contact information in your Uber account.
How do I use the DuPage Uber Access Program?
If you are eligible, Pace has already notified Uber that rides you book within the ADA paratransit service zone are covered by the Pace subsidy.
For smartphone users, the ride is booked with the Uber app or on Uber's website, either at the time a ride is needed or in advance. You as the rider only need to make sure that you’ve properly matched your name, phone number, and email address in your RTA registration with your name, phone number, and email address in your Uber account. Please fill out the form above to update your contact information if need be. When setting up your Uber account, you'll need to have a credit card or other payment method on file.
When you're ready to book your ride, the origin and destination must be within Pace’s designated ADA Paratransit service area in DuPage County in order for the Pace subsidy to apply. When booking an eligible trip in the Uber app, you'll see a fare of $0 if the trip has a value of less than $30, and the app screen will contain some details about your participation in the program.
Those who don't use a smartphone can still take advantage of this program. To do so, first contact Pace at Uber.enrollment@PaceBus.com or call 312-341-8000 (between 8am and 5pm) to tell us you want to book trips through GoGoGrandparent. Once Pace confirms your eligibility, you will book your rides by calling GoGoGrandparent at 1-855-464-6872.
How do I pay for my DuPage Uber Access ride?
Do not give the driver any money nor an ADA paratransit ticket.
For smartphone users, the payment screen in the Uber app will show your fare as zero and the Pace subsidy covering up to $30.00. Any amount more than $30 will need to be paid by the rider. You will need to have either a credit card or other payment method on file with the Uber app prior to taking any ride. So, for instance, if you take an eligible ride with a value of $34.50, your payment method on file with Uber will get charged $4.50 (and Pace pays the other $30).
For non-smartphone users, your Go Go Grandparent account will need to have a payment method (such as a credit card) on file. The rider's account will only be charged if the value of the trip is more than $30. So, for instance, if you take an eligible ride with a value of $34.50, your payment method on file with GoGoGrandparent will get charged $4.50 (and Pace pays the other $30).
Other Helpful Information
Riders can take a maximum of 8 rides per day under this program. After the eighth ride, the Pace subsidy will not apply to the Uber trip cost. Riders will be prompted in the app with details when they have reached the maximum trip allowance.
To book rides on some other eligible person’s behalf, you should log into the Uber app with that person’s name, phone and email matching their RTA ADA certification. If you want to book rides on someone else’s behalf via telephone, you can call 1-855-464-6872, and you will need to speak with a live agent (option 2) if you're calling from a number that isn't already associated with a GoGoGrandparent account.
The origin and destination of DuPage Uber Access Program trips must be in DuPage County. For destinations outside of DuPage County, passengers may use the DuPage Access Program to travel to transfer points within the DuPage ADA service area to connect to other Pace services and Metra.
Remember: this new Uber program is completely optional. Riders eligible for ADA Paratransit can take advantage of this subsidized Uber ride, or can still take Pace's ADA Paratransit trips the same way they always have if they choose to do so.