Attention Passengers:
The following changes to the Rideshare Access Program (RAP) are in effect as of October 1, 2025:
- Increasing the RAP trip fare to $3.25 per trip (to equal the ADA Paratransit fare)
- Capping the number of RAP rides to 30 per month per rider
- Free rides on CTA and Metra services for ADA-certified riders. Please note: Pace already offers free rides on fixed route to those customers.
These changes were necessary to comply with RTA’s ADA Paratransit Action Plan. Furthermore, nothing is changing with traditional ADA Paratransit service at this time; the fare on that service is still $3.25 per ride and eligible riders may take as many ADA Paratransit trips as they wish.
Who is eligible to enroll in RAP?
RTA-certified ADA paratransit riders are eligible to enroll in RAP if:
- their ADA certification will not expire within the next three months;
- they are not enrolled in Pace’s Taxi Access Program (TAP); and
- they have an account with Uber or UZURV|The Adaptive Transportation Network Company.
Enrollment in RAP is voluntary. Click the Uber or UZURV|The Adaptive Transportation Network Company link for more information about each rideshare provider.
How does RAP work?
Eligible riders enrolled in RAP will pay the first $3.25 of the cost of a trip taken with Uber or UZURV if the origin and destination of the trip is within Pace’s ADA paratransit service area (i.e., ¾ of a mile from any Pace or CTA fixed bus route); Pace will subsidize the cost of the trip after the first $3.25 and not exceeding $30.00. Eligible riders will also be responsible for paying:
- any portion of the cost of the trip that exceeds $30.00;
- any rideshare provider surcharge applicable to the trip (e.g., advance booking surcharge); and
- any driver tip.
Pace will reimburse the rideshare provider for the subsidized portion of the cost of the trip.
Pace will subsidize no more than 30 trips per month for each eligible rider enrolled in RAP.
How do eligible RTA-certified ADA paratransit riders request enrollment in RAP?
To request enrollment in RAP, complete the RAP Enrollment Form below in its entirety and click Submit. Within approximately two weeks after Pace’s approval of a request for enrollment in RAP, the subsidy will be available in the enrollee’s rideshare provider account to apply to the cost of a trip at the time of booking.
RAP enrollees who allow someone else to use their RAP voucher are engaging in fraudulent conduct and will be terminated from RAP and prosecuted to the fullest extent of the law.
Questions regarding RAP should be sent to RAP@PaceBus.com.
