The Americans with Disabilities Act guidelines state that your paratransit ride must be comparable to fixed route bus service.
Among other things, this means that the time it takes to reach your destination must be reasonably similar to what it would take to use fixed route bus service to reach your destination, including transfers and the time it takes to travel to and from bus stops.
Pace's computerized dispatch system makes it possible to group multiple riders onto a single vehicle in order to improve cost-efficiency. Since ADA paratransit is a public transportation service, you may be traveling on the service with other riders.
We strive to complete your trip in less time than the same trip would take on fixed route service--whether you ride by yourself or with other riders. However, if you think your trip was excessively long, you can use the form below to report the problem or call us at 1-800-606-1282, option 2. We will investigate and take corrective action if needed.
We are constantly making updates and improvements to ADA paratransit service. By improving efficiency, we can reduce the cost to operate the system and make the service more reliable for all riders. Some of the improvements already made include:
- new paratransit vehicles;
- upgraded telephone reservation system;
- computerized dispatching and real-time service monitoring;
- better on time performance;
- increased number of phone lines and reservations personnel.
If you wish to report a trip you believe was excessively long, please enter as much information as you can into the form below to report the problem. Pace will investigate and take corrective action if needed.