Safe, Essential, Transparent
Since the pandemic began, Pace has focused on three core principles: safety, transparency, and the essential need Pace serves. We’ve worked hard to maintain the critical transportation service our region’s residents rely on for access to employment, medical care, and necessities. As Covid numbers once again rise in our state and around the country, we all must continue to be vigilant against the spread of the disease. Please wear masks, give others space, and reconsider all nonessential travel.
- November 20, 2020: Passenger facilities at Elgin, Harvey, and Plainfield Transportation Centers will be closed to the public. The lobby at Pace Headquarters as well as Division facilities are closed to all external visitors. Pace's Procurement Department is still soliciting and awarding contracts, but all bids and proposals must be emailed; no hard copies will be accepted. 401(k) loan payments may be dropped off by appointment only. Please contact Human Resources at 847-228-3572.
- November 12, 2020: Pace's 2021 budget has formalized the route suspensions and service reductions that have been place since Spring 2020. Public hearings on the proposed budget were held in October, and Pace's Board adopted it at their November 12 meeting. While existing service suspensions and reductions are no longer temporary, it’s important to note that no rider is losing any service beyond what has already been suspended or reduced since May or earlier; the level of service in 2021 will remain at current levels until the availability of funding and return of commuter demand allows for a reevaluation and possible reinstatement of service. We understand people had previously relied on these routes, and the Pace Board of Directors does not take this proposal lightly.
Please do your part to prevent the spread of COVID-19:
- Wear a face covering onboard (per Executive Order 2020-32).
- Give operators and other riders space.
- Use your Ventra card to pay and take your seat promptly.
- Limit unnecessary travel.
- Check to make sure your service is running regularly.
- Ride with a personal care attendant if you’ll need physical assistance.
- Sign up for text and email alerts at PaceBus.com
- Follow Pace on social media.
We will continue to:
- Prioritize the safety of our passengers and personnel.
- Deep clean and sanitize vehicles daily.
- Clean high-touch surfaces throughout the day.
- Provide riders with hand sanitizer.
- Provide operators with PPE and thermometers for taking their temperature before reporting to work.
- Separate operators from passengers using temporary and permanent barriers.
- Temporarily waive TAP fares and fares for medical personnel.
As the situation develops, Pace’s response may change. Stay informed by monitoring email and text alerts from Pace.