Information about Pace's Response to Coronavirus (COVID-19)

Article

Date

Mon, 08/03/2020

Ready When You Are

Welcome to Phase 4 of Illinois’ re-opening! As many of us begin to return to worksites and regular activities, we ask that you continue to be vigilant against the spread of COVID-19. Please wear masks, give others space as you are able, and reconsider nonessential travel.

At the height of the pandemic, Pace ridership was down to approximately 25% of our regular ridership. We went from providing over 100,000 trips every weekday to 25,000. Those 25,000 trips helped people access essential jobs, grocery stores, pharmacies, and medical care. Over the past two weeks, we’ve seen many riders return to our service. Welcome back. For those of you who will return over the next few months, we’re ready when you are. It is imperative that we continue to keep each other safe and work together until a vaccine is found.

Recent changes:

August 3: Passengers are invited to take our 5-minute COVID-19 Passenger Survey. The survey will allow our team to better understand your feelings about public transportation and your transit needs. Those who are unable to take this survey online may call 847-364-3968 to take the survey by phone. Si necesita ayuda para tomar esta encuesta por teléfono en Español, llame al 847-228-3575. We’ll close the survey at midnight on Friday, August 21, 2020.
June 29, Pace is reopening some passenger facilities and buildings to the public. This will allow passengers to claim lost and found items and use indoor waiting areas, including Ventra vending machines, where available. Please continue to practice social distancing when using these facilities. Masks are required. Pace Headquarters will remain closed to the public until further notice.
June 22, riders will be required to pay fares on all Pace bus routes, On Demand services, Dial-a-Rides, and ADA Paratransit services. To support efforts to continue to schedule single-passenger ADA Paratransit trips as ridership allows, we will waive fares on City of Chicago Taxi Access Program (TAP) trips until further notice. We will also continue waiving fares for all medical personnel presenting a work ID. Rear-door boarding on bus routes will no longer be permitted.

All temporary service changes and suspensions remain in effect. There are a number of factors that need to be considered to determine how and when to restore service to the routes that have temporary service reductions or suspensions. Pace continues to monitor ridership and work with businesses, schools, and communities to plan the path forward. As of May 18, COVID-19 has affected service on 100 Pace fixed routes. Detailed schedule information is available on the passenger notices page.