Access & Password Questions
What is my username?
Your username and temporary password were (or will be) identified in the confirmation email sent from the portal. Your username is the email address you used to create an account. The temporary password will need to be changed after your first login.
What if my email address changes?
Access and log in to the Pace iSupplier Portal. Then, navigate to the 'Contact Directory' page under the 'Company Profile' tab to change your email address.
Who will notify me when my Pace iSupplier Portal account is created?
Pace will send a system-generated message that will contain your username (same as email address), default password, and URL for accessing the portal.
Does each person in our organization get a separate login to access the portal?
Yes a separate account can be made for each company contact in the 'Contact Directory' page under the 'Company Profile' tab.
When I first try to access the Pace iSupplier Portal home page, I receive a message indicating my password has expired. Is there a problem?
No. All supplier logins are created with a temporary password that must be changed during your first login for security purposes.
My account is locked, and I am unable to log in to the Pace iSupplier Portal. What should I do?
Call Pace iSupplier Portal Support at (847) 354-7948 or firstname.lastname@example.org to request that your password be reset. Keep in mind that the portal automatically locks your account after three invalid attempts.
I forgot my password (or username). Who should I contact?
If you have already exceeded three attempts to log in, your account is locked and you will need to contact Pace iSupplier Portal Support at email@example.com or (847) 354-7948. If you have not exceeded your three attempts, you can change your password using the steps in the 'How to Reset Password and Retrieve User Name' How-To Guide.
If you are still unable to log in, contact Pace iSupplier Portal Support at (847) 354-7948 or firstname.lastname@example.org to request a password reset. A new password will be generated by the portal system, and a confirmation email will be sent to your account.
How do I request access for another person in my organization?
Access and log in to the Pace iSupplier Portal, and add the person's name as a contact in the 'Contact Directory' page under the 'Company Profile' tab. The Pace iSupplier Administrator will review the contact and either approve or reject them. Once the new contact is approved, that person will receive login information via email.
What do I do if the Pace iSupplier Administrator rejects my request for a new contact?
The email notification from the Pace iSupplier Administrator will include a reason for the rejection. If you need additional information, contact Pace iSupplier Portal Support at (847) 354-7948 or email@example.com.
When I log in to the Pace iSupplier Portal I get an error. Why?
Please contact Pace iSupplier Portal Support at firstname.lastname@example.org or (847) 354-7948. Please note that concurrent logins to the Pace iSupplier Portal are limited. Consider waiting for a few minutes before trying your login again. If the problem persists, contact Pace iSupplier Portal Support.
How often should I log in to the Pace iSupplier Portal?
Login frequency will depend on your business needs. The portal sends you a notification when an action is required by you.
What do we do when one of our employees with portal access leaves our organization?
You need to immediately contact Pace iSupplier Portal Support at (847) 354-7948 or email@example.com to have the user's account disabled. Then, if you need to apply for a new user registration, enter the contact information for the new user in the 'Contact Directory' page under the 'Company Profile' tab.
Why does the system log me out after inactivity?
When you are inactive for 30 minutes, the system automatically logs you out for security purposes.