Lost & Found

It is so easy to get distracted - especially when listening to music, streaming videos, replying to email, posting to social media, or shopping while commuting on Pace -  and leave behind a personal belonging.

If this happens to you, we will do all that we can to help you recover your item.

If You Were Riding a Fixed Route Bus

The easiest way to inquire on Pace Lost and Found policy/procedure is to call Pace Customer Relations  directly at 847-364-7223, option #3 and a representative will provide further instruction.

If you know which operating division your bus is from, you can also call the garage office directly (Monday-Friday 8:00 AM – 4:30 PM).

To determine which garage to call:

      *   Visit Routes and Schedules

      *   Enter your bus route number in the ROUTE SEARCH bar

      *   Click on the Route's Number & Name

      *   Click on VIEW PDF SCHEDULE

      *   Locate the Lost and Found phone number under CARRIER INFORMATION in the REGULAR FARE ROUTE information box (back page/3rd column)

When calling, please be sure to include:

      *   Your bus route #

      *   Date/time of your loss

      *   Location information (both where you alighted/got off the bus and where on the bus or facility that you last remember having the item).

If You Were Riding ADA Paratransit, On Demand, or a Dial-a-Ride Service

Call Pace Customer Service at (847) 364-7223 - Option #3.

Please be sure to include:

      *   Which type of service you were riding

      *   ID# (if applicable)

      *   Date and time of travel

Customer Relations Representative will then direct you to the appropriate Lost and Found phone number to call.

Please note:

Pace is not responsible for any items lost on our vehicles or at our transit facilities. Please exercise caution and common sense when carrying or using personal belongings while traveling.