Lugar: Chicago
Oficina: Servicio renovado
Departamento: Paratransit
Resumen de la Empresa:
Pace Es el principal proveedor de transporte suburbano que traslada de manera segura y eficiente a las personas al trabajo, la escuela y otros destinos regionales. PaceLa familia de transporte público de Chicago ofrece opciones de transporte asequibles y responsables con el medio ambiente para los residentes de 274 municipios de los condados de Cook, Will, DuPage, Kane, Lake y McHenry. La columna vertebral de los suburbios de Chicago, Pace atiende a decenas de miles de pasajeros diarios. Uno de los servicios de autobús más grandes de América del Norte, Pace cubre 3,677 millas cuadradas, un área casi del tamaño del estado de Connecticut y aproximadamente 15 veces el tamaño de la ciudad de Chicago. PaceEl enfoque innovador de la agencia hacia el transporte público le otorga a la agencia una reputación nacional como líder de la industria.
Departamento:
Under the direction of the Project Manager, Quality Assurance Paratransit, the Operations Administrator II QA is responsible for investigating and responding to paratransit service inquiries, complaints, and service requests. This includes timely response to customers, the Office of Executive Inspector General (OEIG), Mayor Office for People with Disabilities (MOPD), Regional Transit Authority (RTA), municipalities and local townships, Pace Board of Directors, and other service boards. Responsibilities include:
- The use of effective and efficient customer service etiquette in communication with internal and external customers, including but not limited to, passengers, the public, contractors, public officials, public and private service agencies and other Pace departamentos.
- The use of analytical skills to assess service performance, contract compliance, investigate incidents, provide customer service resolution and recommendations for service improvements for effective implementation of Pace Policias y procedimientos.
- Employs proficient written communication skills to correspond with both internal and external entities.
- Provides support in the day-to-day operations of services as required including unexpected or planned occurrences, demonstrates efficient and accurate performance of job functions requiring the use of the various software programs utilized by Pace.
- Realiza otras tareas que se le asignen.
Requisitos
Educacion
High School Diploma or GED is required, Associate's or Bachelor's degree in Business Administration or a related field is preferred.
Experiencia:
Qualified candidates must have at least three (3) years experience in public transportation customer service and complaint resolution processes or equivalent relevant work experience.
Experience in Mobility Management, Paratransit /Demand Response transit service. Transportation Regulatory Compliance and knowledge of FTA DOT ADA regulations are preferred.
Competencias:
Must have strong customer service skills, excellent verbal interpersonal and written communication skills and be computer proficient.
Qualified candidate must have good math aptitude and must have a good work history.
Must be proficient in the use of computer software specifically, Microsoft Office Suite (MS) Outlook, Word, Excel, and PowerPoint applications at an intermediate skill level and Adobe Docs.
Experience with Trapeze scheduling/routing software and Oracle database is preferred.
Must have the ability to work independently, be highly organized with attention to detail and aptitude for problem solving.
Must have the flexibility and ability to prioritize tasks and work with multiple managers and staff.
Debe ser capaz de cumplir plazos y adaptarse a un entorno dinámico.
Must be open to work schedule changes as needed to meet public transit service demand. ln addition to English, fluency in Spanish or Polish is preferred.
Candidate must have good math aptitude and must have a good work history. Must be proficient in the use of computer software specifically, Microsoft Office Suite (MS) Outlook, Word, Excel, and PowerPoint applications at an intermediate skill level and Adobe Docs. Experience with Trapeze scheduling/routing software and Oracle database is preferred. Must have the ability to work independently, be highly organized with attention to detail and aptitude for problem solving. Must have the flexibility and ability to prioritize tasks and work with multiple managers and staff. Must be able to meet deadlines and adapt to a dynamic environment. Must be open to work schedule changes as needed to meet public transit service demand. ln addition to English, fluency in Spanish or Polish is preferred.
Requerimientos físicos:
Must be able to lift and carry 25 pounds.
This position is safety sensitive and subject to random drug and alcohol testing.
Las condiciones de trabajo:
El puesto se desarrolla en una oficina con equipo estándar. La jornada laboral típica es de 8 horas y puede comenzar a las 7:00 a. m. y terminar a más tardar a las 6:00 p. m., de lunes a viernes. Sin embargo, este puesto requiere disponibilidad las 24 horas del día, los 7 días de la semana, los 365 días del año.
This position is eligible to work a hybrid schedule after successful completion of 6 month job introduction period.
Salario:
Rango salarial completo: $ 50,467-106,032
Punto medio: $78,250
Rango de salario inicial: $ 50,467 a $ 64,358.
Pace se compromete a garantizar que nuestro sitio web de empleo y nuestro proceso de contratación sean accesibles para todas las personas. Si encuentra dificultades o limitaciones al usar o acceder a nuestra aplicación en línea, o si necesita adaptaciones razonables para completar esta aplicación, participar en entrevistas, completar cualquier prueba previa al empleo o participar en cualquier otro aspecto del proceso de selección de empleados, dirija sus consultas a Devlin.collins@pacebus.com.
Pace es un empleador que ofrece igualdad de oportunidades y acción afirmativa. Nuestra política es cubrir los puestos vacantes con candidatos calificados sin importar raza, color, sexo, religión, origen nacional, edad, identidad de género, discapacidad o cualquier categoría protegida, asumiendo que una persona puede realizar las funciones esenciales del trabajo con o sin adaptaciones.
