Pace Bus - Customer Relations

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Customer Relations

Info en Espanol

Pace's Customer Relations staff is very interested in your opinions.  Please contact us with your questions or comments.  Use our  Request Information form, call, or write. For more information:

Pace Contact Information

  • Customer Relations: (847) 364-PACE (7223)
  • Lost-and-Found: (847) 364-PACE (7223)
  • TTY: 708-339-4062
  • Pace Newsline: (847) 228-2322
  • Info en Espanol: (847) 228-3575
  • Vanpool Information: (847)-5-WE-POOL
  • Express Routes to Popular Destinations: (847) 228-2416
  • Purchasing Information: (847) 228-4238
  • Human Resources: (847) 228-3572
  • Customer Services Email: Click Here or send an email to
  • Mailing Address:

    For customer service-related issues:

      Pace Suburban Bus Service
      Customer Relations
      405 Taft Drive
      South Holland, IL 60473

    For all other inquiries:

      Pace Suburban Bus Service
      (specify relevant department)
      550 W. Algonquin Rd.
      Arlington Heights, IL 60005

For free trip-planning and route, fare and schedule information, call:

  • RTA Travel Info: 836-7000 (any Chicago or suburban area code)

Frequently Asked Questions
We have comprised a list of Frequently Asked Questions. Answers to many of the most common questions that we receive on a daily basis are included.

Do you have a moment to take Pace's customer survey?  Visit Opinion Street.  Your opinions are of great interest to Pace.

Reporting Misconduct, Fraud, or Abuse related to Pace or Any Service Board of the Regional Transportation Authority

If you suspect an instance of fraud, waste, or abuse or a violation of the State Officials and Employees Ethics Act by Pace Board members, officers, employees, contractors, or agents, you should contact the Office of Executive Inspector General for the Agencies of the Illinois Governor using any of the following methods:

By Telephone: (866) 814-1113 or TDD (888) 261-2734

By use of their website at:

In writing by mail to:
69 West Washington Street
Suite 3400
Chicago, IL 60602
(312) 814-5600


607 East Adams Street, 14th Floor
Springfield, Illinois 62701
(217) 558-5600

In person: at either of the two addresses listed above.



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