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Customer Relations

Información General en Español

Pace's Customer Relations staff is very interested in your opinions.  Please contact us with your questions or comments.  Use our  Request Information form, call, or write. For more information:

Pace Contact Information

• Customer Relations: (847) 364-PACE (7223)
  
• Lost-and-Found: (847) 364-PACE (7223)
  
• TTY: (847) 364-5093
  
• Pace Newsline: (847) 228-2322
  
• Información En Español: (847) 228-3575
• Vanpool Information: (847) 228-2492
  
• Express Routes to Popular Destinations: (847) 228-2416
  
• Purchasing Information: (847) 228-3573
• Human Resources: (847) 228-3572
• E-Mail: Customer Services
  
• Mailing Address:

  For customer service-related issues:

  Pace Suburban Bus Service
  Customer Relations
  405 Taft Drive
  South Holland, IL 60473

  For all other inquiries:
  

  Pace Suburban Bus Service
  (specify relevant department)
  550 W. Algonquin Rd.
  Arlington Heights, IL 60005
  

For free trip-planning and route, fare and schedule information, call:

• RTA Travel Info: 836-7000 (any Chicago or suburban area code)
  
• RTA TTY: (312) 836-4949

Frequently Asked Questions
We have comprised a list of Frequently Asked Questions. Answers to many of the most common questions that we receive on a daily basis are included.

Do you have a moment to take Pace's customer survey?  Visit Opinion Street.  Your opinions are of great interest to Pace.

Reporting Misconduct, Fraud, or Abuse related to Pace or Any Service Board of the Regional Transportation Authority

If you suspect an instance of fraud, waste, or abuse or a violation of the State Officials and Employees Ethics Act by Pace Board members, officers, employees, contractors, or agents, you should contact the Executive Inspector General for the Agencies of the Illinois Governor using any of the following methods:

By Telephone: (866) 814-1113 or TDD (888) 261-2734

By use of their website at: www.inspectorgeneral.illinois.gov

In writing by mail to:
32 West Randolph Street, Suite 1900
Chicago, Illinois 60601
(312) 814-5600

Or

607 East Adams Street, 14th Floor
Springfield, Illinois 62701
(217) 558-5600

In person: at either of the two addresses listed above