Frequently Asked Questions (FAQ)
Customer Relations
Transportation Services
Customer Relations
Transportation Services
- Q
- How do I request a Pace bus stop change?
- A
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To request a bus stop change, use Pace's Bus Stop Appeal Process. For other bus stop feedback, visit the Feedback Center.
Transportation Services
Transportation Services
- Q
- Can I bring luggage, groceries, or a stroller on Pace bus?
- A
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You may bring luggage, groceries, strollers and pets if they do not block aisles, doorways, or seating.
Transportation Services
Transportation Services
- Q
- How do I get, reload, or replace a Ventra Card?
- A
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Online, through the app, at vending machines, or participating retailers.
Transportation Services
Transportation Services
- Q
- How much do Pace services cost and how do I pay?
- A
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That depends on which service you ride!
Transportation Services
Transportation Services
- Q
- How do I find a Pace bus schedule?
- A
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Find schedules and real-time arrival information on the Routes and Schedules and Bus Tracker pages.
Riders with Disabilities
Riders with Disabilities
- Q
- How can I arrange for ADA Paratransit service?
- A
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Visit Pace's ADA Paratransit Service page for step-by-step instructions.
Customer Relations
Customer Relations
- Q
- How can I contact Pace Customer Service?
- A
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Contact Pace by phone, online, email, or mail.
Transportation Services
Transportation Services
- Q
- What Pace service is available in my community?
- A
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Use Pace's Family of Services Map and Trip Planner page to find Pace services near an address or within any of the six counties.
Transportation Services
Transportation Services
- Q
- How do I plan a trip with Pace?
- A
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Visit Pace's Trip Planner page or contact the RTA Travel Information Center.
Transportation Services
Transportation Services
- Q
- Can I bring an electric scooter or e-bike on a Pace bus?
- A
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Yes. Foldable e-scooters and e-bikes are allowed on Pace buses; non-folding devices are not. See details.