How do I get, reload, or replace a Ventra Card?
Online, through the app, at vending machines, or participating retailers.
You can get a new Ventra Card or add transit value and passes online, through the Ventra app, at Ventra vending machines, or from participating Ventra retailers.
If your Ventra Card is lost, damaged, or not working properly, log in to your Ventra account or call 1.877.NOW.VENTRA (1-877-669-8368) for assistance. Registered Ventra Cards can be replaced for a $5 non-refundable fee, allowing you to transfer any remaining transit value and passes. If your card was not registered, any transit value or passes on the card cannot be recovered.
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