What is TAP?
Pace’s Taxi Access Program (TAP) is a taxi subsidy program for ADA eligible riders choosing to use Chicago taxi providers for same-day trips instead of using ADA paratransit services.
To request an accessible taxi, call the City of Chicago’s centralized WAV taxi dispatch service at (888) 928-2227.
Who is eligible to enroll in TAP?
RTA-certified ADA paratransit riders are eligible to enroll in TAP if they are not enrolled in Pace’s Rideshare Access Program (RAP).
Enrollment in TAP is voluntary and will not affect a rider’s ADA certification.
How does TAP work?
Eligible riders enrolled in TAP will pay the first $2.00 of the cost of a trip taken with a Chicago taxi provider if the origin of the trip is within the City of Chicago; Pace will subsidize the cost of the trip after the first $2.00 and not exceeding $30.00. Eligible riders will also be responsible for paying:
- any portion of the cost of the trip that exceeds $30.00;
- any taxi surcharge applicable to the trip (e.g., wait and return surcharge); and
- any taxi driver tip.
Pace will subsidize no more than 8 one-way trips per day for each eligible rider enrolled in TAP.
How do eligible RTA-certified ADA paratransit riders request enrollment in TAP?
To request enrollment in TAP, call (833) 722-3827 or complete the TAP Enrollment Form below and click Submit. Within approximately three weeks after Pace’s approval of a request for enrollment in TAP, Pace will mail a TAP card to the enrollee at the enrollee’s address on file with the RTA.
Keep TAP cards in a safe place. Do not give or lend TAP cards to others.
TAP enrollees who allow someone else to use their TAP card are engaging in fraudulent conduct and will be terminated from TAP and prosecuted to the fullest extent of the law.
Call Pace at (800) 606-1282 and select Option 4 with any questions regarding TAP. Call the City of Chicago at 311 to report any taxi-related issues.
How do TAP enrollees load TAP trip fares onto their TAP card?
TAP enrollees must activate their TAP card by following the directions provided with their TAP card and then may load TAP trip fares onto their TAP card as follows:
| ONLINE |
| Click TAP LOGIN PAGE to log in to the TAP account management site (a non-Pace site) and to pay the TAP trip fares to be loaded onto the TAP card with an American Express, Discover, MasterCard, or Visa credit or debit card. |
| BY MAIL |
| Click TAP USER GUIDE - ENGLISH or TAP GUÍA DEL USUARI - ESPAÑOL, print and complete the TAP Ride by Mail Order Form, and mail the completed Form and payment for the TAP trip fares to be loaded onto the TAP card to: Pace TAP Mail Orders, 308 S. Jefferson Street, #316, Chicago, IL 60661. Payment must be made by money order, cashier’s check, or American Express, Discover, MasterCard, or Visa credit or debit card. Cash and personal checks will not be accepted. |
| IN PERSON |
| Present the TAP card to the cashier/teller at the currency exchange at 3158 W. Irving Park Road, Chicago, IL or 353 W. 79th Street, Chicago, IL and pay the TAP trip fares to be loaded onto the TAP card. Payment must be made by cash, money order, or credit or debit card. Personal checks will not be accepted. No one other than TAP enrollees may request TAP trip fares be loaded onto their TAP card at those currency exchanges. |
The minimum number of TAP trip fares that may be loaded onto a TAP card at one time is 8, and the maximum number of TAP trip fares that may be loaded onto a TAP card in one week is 60. TAP trip fares are good for one year from the date they are loaded onto a TAP card and are non-refundable and non-transferable.
How do TAP enrollees pay for trips?
At the end of each one-way trip, TAP enrollees must swipe their TAP card in the card reader in the back of the taxi. TAP enrollees will be responsible for the entire cost of the trip if no TAP trip fares are loaded onto their TAP card.
Pace will reimburse the taxi provider for the subsidized portion of the cost of the trip.
A TAP card may not be used for trip payment on any mobile taxi app.
How do TAP enrollees replace a lost or stolen TAP card?
TAP enrollees must contact Pace by email at passenger.services@pacebus.com or by calling (800) 606-1282 and selecting Option 4 to report that their TAP card is lost or stolen and to request that their TAP card be deactivated and a replacement TAP card be issued. Pace is not responsible for unauthorized trips taken before a TAP card is reported lost or stolen.
The cost for a replacement TAP card is $6.00, which equals three $2.00 TAP trip fares. Upon Pace’s receipt of a TAP enrollee’s replacement TAP card request, that cost will be deducted from the TAP enrollee’s TAP card.
