Pace Home » Paratransit Service

More Information:

•	Paratransit Service

•	Chicago ADA Notice May 2009

•	ADA Paratransit Service Directory

•	Dial-a-Ride Service Directory

•	ADA (American with Disabilities Act) Advisory meetings

•	Chicago ADA Service

•	Chicago ADA Information meetings

•	Chicago Paratransit Bulletin

•	ADA Ride Time Report Form

•	Infomacion en Espanol

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Paratransit Service

Pace ADA Paratransit Service

Passenger Ride Time Report Form

If you believe your trip was excessively long, please let us know by filling in the "Passenger Ride Time Report Form".

Passenger Appointments

When you are scheduling your trip, the call taker will ask you if you have an appointment time. Let him/her know so they can schedule appropriately. Be sure to allow enough time to get from the vehicle to the actual appointment.

For example if you have to be at work or have a medical appointment at 9:00, but will need fifteen minutes to get to your desk or get signed in, tell the call taker your appointment is at 8:45.

Pace strives to get all riders to their appointments on-time. However, because of factors beyond our control (i.e. traffic, weather, etc.), we have established an on-time performance standard for appointment arrivals of 90%.

Paratransit Services

Pre-arranged origin-to-destination service for persons with disabilities whose eligibility has been determined by the regional certification process. Pace's ADA Paratransit Services operate in all suburban areas that are within 3/4 mile of Pace's regular fixed routes and during the same days and hours as the regular fixed route service.

ADA Paratransit Service Directory

Pace Dial-a-Ride

Non-fixed route (paratransit) service utilizing vans and small buses to provide pre-arranged trips to and from specific locations within the Dial-a-Ride service area to individuals deemed eligible based on local requirements, usually elderly and/or disabled.