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Frequently Asked Questions (FAQ's)
General FAQ section
Which Routes Operate In My Community?
Go to the Pace Route Finder. 'Search' by Communities then locate your community on the list which appears. You may also call 847-364-PACE (7223) or the RTA at 836-7000 from any suburban area code for assistance.
How Can I Get A Schedule?
Use the Pace Route Finder to find or enter your route number and print a timetable and map. You may also call 847-364-PACE (7223) and request a schedule from our customer relations department.
Can Someone Help Me Plan My Trip?
You bet! You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Use the RTA's Trip Planner [link] or telephone the RTA Travel Information Center at 836-7000 from any suburban area code.
What Is The Bus Fare?
Fares and the costs of transfers depend upon where you are using Pace service and whether you will transfer to Pace or to the CTA. For a one-way trip, regular fares are $1.75, reduced fares are $.85 and premium fares are $4.00 for a one-way trip. Regular transfers are $.25; reduced transfers are $.15. These transfers include a free second transfer ride and are good for two (2) hours.
Local transfers in Waukegan, Elgin, Aurora and Joliet are free if made within the transfer zone that the rider boards. Local transfers are good for one (1) hour.
Check the schedule for a particular route to learn that route's fare. Visit Fare Information for details. There are several passes and tickets available for purchase for fare payment. If you pay cash, exact fare is required as operators cannot make change.
Other than cash, how may I pay my fare?
Ventra® is the fare payment system for Pace and the CTA. Riders are encouraged to get a Ventra Card and register a transit account at ventrachicago.com or by calling 1.877.NOW.VENTRA. Registered Ventra Card users can load multi-day passes and transit value to their card, and have their balance protected if the card is lost or stolen. Pace offers many convenient, money-saving passes. See the Fare Information page for more detail.
Where can I buy or reload a Ventra Card?
You can add passes or transit value to your Ventra Card by logging into your account at ventrachicago.com, as well as at vending machines (at some Pace transit centers and every CTA rail station) and at Ventra retailers. See where to find the nearest Ventra retailer.
What if my Ventra Card or pass is captured by the farebox?
Ventra Cards and magnetic stripe passes are not to be inserted into the farebox- this is only for coins and dollar bills. However, if the magnetic stripe pass is inserted into the farebox, please request a customer service card from the bus operator and fill out the appropriate information on the card and have the operator sign the card. Keep a copy. If forms are not available or you did not get one from the driver, contact Pace’s Customer Relations with the necessary information below:
If your Ventra Card was lost or captured, please see below.
What happens if I lose my Ventra Card?
If your card was registered, you should call 1.877.NOW.VENTRA and report the card lost. (To do so, please have your card number and four-digit PIN ready.) Ventra’s customer service representative will deactivate the card. Any pass or transit value in your account will be protected. You will be sent a new card and charged a $5.00 card replacement fee.
If your card was not registered, any pass or transit value is not recoverable. You can get a new Ventra Card by ordering it online, or going to a Ventra vending machine or Ventra retailer.
How Do I Contact Pace?
You may contact Pace at 847-364-7223 to speak to customer relations. If you would like to call for news about Pace service updates, please contact our General Information Line at 847-228-2322. If you'd like to send an email to Pace, please send your email to email@example.com.
How Can I Arrange For ADA Paratransit Service?
Visit the ADA Paratransit Services Directory to determine the service and eligibility requirements in your area.
How Can I Arrange For Dial-A-Ride Service?
Visit the Pace Dial-a-Ride Service Directory for information about service and eligibility requirements in your area.
What Is The Pace Vanpool Incentive Program?
Pace has several opportunities for commuters in Northeastern Illinois to participate in a vanpool for travel to and from work. The van is owned, maintained and insured by Pace, for one low monthly fare from riders. Volunteer drivers pay no monthly fare, and get to use the van for personal use on weekends. Pace RideShare is a free, easy and convenient matching service that connects commuters who are interested in forming a carpool in or to join the Vanpool Incentive Program. Visit the Vanpool Incentive Program (VIP) (VIP) page and Pace Rideshare for more information. Call us at (847)-5-WE-POOL, today!
Where Are Pace's Park-N-Ride Lots?
If a bus route isn't within walking distance to your home, Pace offers many free Park-N-Ride lots for your commuting convenience.. View the list of Pace Park-n-Ride lot locations.
What Is Express Service to Popular Destinations?
Pace provides convenient and economical express service to a number of popular destinations in and around Chicago . Some of these routes have a "premium express fare," but all are open to the public. They depart from a number of different suburban locations and have schedules published on Pace's web site.
What is The "What's New" Page?
How Do I Do Business With Pace?
There are many opportunities for you to do business with Pace. Visit How to Do Business with Pace for detailed information. In addition, by clicking on the Business Opportunities, you can find out about open bids and other purchasing information.
What Does P-A-C-E Stand For?
Pace is not an acronym, but a "marketing" name selected to identify the Suburban Bus Division of the Regional Transportation Authority. Only the first letter should be capitalized.
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