Go to the Pace Route Finder. 'Search'
by Communities then locate your community on the list which appears. You may also
call 847-364-PACE (7223) or the RTA at 836-7000 from any suburban area code for
How Can I Get A Schedule?
Use the Pace Route Finder to find
or enter your route number and print a timetable and map. You may also call 847-364-PACE
(7223) and request a schedule from our customer relations department.
Can Someone Help Me Plan My Trip?
You bet! You will need to know the address from which you will depart, the
address of your destination, and the day and time you will travel. Use the RTA's
Trip Planner [link] or telephone the RTA Travel Information Center at 836-7000
from any suburban area code.
What Is The Bus Fare?
The fare for a one-way trip on regular Pace fixed routes and on Pace Call-n-Rides
is $1.75 when using a Ventra Card and $2 when paying with cash. Reduced fares
are $.85 when using a Ventra Card and $1 when paying with cash. Premium fares
are $4.00 for a one-way trip. Regular transfers are $.25; reduced transfers are
$.15. These transfers include a free second transfer ride and are good for two
(2) hours. Transfers are only available with a Ventra Card (or a contactless credit
card registered with a Ventra account).
Local transfers in Waukegan, Elgin, Aurora and Joliet are free if made within
the transfer zone that the rider boards. Local transfers are good for one (1)
Visit Fare Information for
details. There are several passes and tickets available for purchase for fare
payment. If you pay cash, exact fare is required as operators cannot make change.
Ventrais the fare payment system for Pace and the CTA. Riders are encouraged
to get a Ventra Card and register a transit account at
or by calling 1.877.NOW.VENTRA. Registered Ventra Card users can load multi-day
passes and transit value to their card, and have their balance protected if the
card is lost or stolen. Pace offers many convenient, money-saving passes. See
the Fare Information page for
What if my Ventra Card or pass is captured by the farebox?
Ventra Cards and magnetic stripe passes are not to be inserted into the farebox-
this is only for coins and dollar bills. However, if the magnetic stripe pass
is inserted into the farebox, please request a customer service card from the
bus operator and fill out the appropriate information on the card and have the
operator sign the card. Keep a copy. If forms are not available or you did not
get one from the driver, contact Pace's Customer Relations with the necessary
Type of pass, whether Ventra or Pace or CTA/Pace
Serial number of the pass (located at the top corner of the pass),
Date and time of loss
Operators Badge number, if available
Bus Route Number and direction
If your Ventra Card was lost or captured, please see below.
If your card was registered, you should call 1.877.NOW.VENTRA and report the
card lost. (To do so, please have your card number and four-digit PIN ready.)
Ventra's customer service representative will deactivate the card. Any pass
or transit value in your account will be protected. You will be sent a new card
and charged a $5.00 card replacement fee.
If your card was not registered, any pass or transit value is not recoverable.
You can get a new Ventra Card by ordering it online, or going to a Ventra vending
machine or Ventra retailer.
How Do I Contact Pace?
You may contact Pace Customer Relations by phone at 847-364-7223, option 3,
and by email at firstname.lastname@example.org.
Call Pace's General Information Line at 847-228-2322 for an automated message
with the latest service news. You may contact Pace at 847-364-7223 to speak to
customer relations. If you would like to call for news about Pace service updates,
please contact our General Information Line at 847-228-2322. If you'd like
to send an email to Pace, please send your email to .
Pace has several opportunities for commuters in Northeastern Illinois to participate
in a vanpool for travel to and from work. The van is owned, maintained and insured
by Pace, for one low monthly fare from riders. Volunteer drivers pay no monthly
fare, and get to use the van for personal use on weekends. Pace RideShare is a
free, easy and convenient matching service that connects commuters who are interested
in forming a carpool in or to join the Vanpool Incentive Program. Visit the
Vanpool Incentive Program (VIP) (VIP) page
and Pace Rideshare for more
information. Call us at (847)-5-WE-POOL, today!
Pace provides convenient and economical express service to
a number of popular destinations in and
around Chicago . Some of these routes have a "premium express fare,"
but all are open to the public. They depart from a number of different suburban
locations and have schedules published on Pace's web site.
There are many opportunities for you to do business with Pace. Visit
How to Do Business with Pace for detailed
information. In addition, by clicking on the Business Opportunities, you can find
out about open bids and other purchasing
What Does P-A-C-E Stand For?
Pace is not an acronym, but a "marketing" name selected to identify
the Suburban Bus Division of the Regional Transportation Authority. Only the first
letter should be capitalized.