Frequently Asked Questions (FAQ's)

Frequently Asked Questions about Pace's Online Store

General FAQ section

	Which Routes Operate In My Community?
	How Can I Get A Schedule?
	Can Someone Help Me Plan My Trip?
	What Is The Bus Fare?
	Other Than Cash, How May I Pay My Fare?
	Where Can I Buy A Pass Or Ticket?
	What if I bought the wrong type of pass?
	What if my pass is captured by the farebox?
	If I lose it, can my pass be replaced?
	Will I have to pay a replacement fee?
	How Do I Contact Pace?
	How Can I Arrange For ADA Paratransit Service?
	How Can I Arrange For Dial-A-Ride Service?
	What Is The Pace Vanpool Incentive Program?
	Where Are Pace's Park-N-Ride Lots?
	What Is Express Service to Popular Destinations?
	What Is The Latest Pace News?
	What Is Subscription Bus Service?
	How Do I Do Business With Pace?
	What Does P-A-C-E Stand For?

Which Routes Operate In My Community?

Go to the Pace Route Finder. 'Search' by Communities then locate your community on the list which appears. You may also call 847-364-PACE (7223) or the RTA at 836-7000 from any suburban area code for assistance.

How Can I Get A Schedule?

Use the Pace Route Finder to find or enter your route number and print a timetable and map. You may also call 847-364-PACE (7223) and request a schedule from our customer relations department.

Can Someone Help Me Plan My Trip?

You bet! You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Use the RTA's Trip Planner [link] or telephone the RTA Travel Information Center at 836-7000 from any suburban area code.

What Is The Bus Fare?

Fares and the costs of transfers depend upon where you are using Pace service and whether you will transfer to Pace or to the CTA. For a one-way trip, regular fares are $1.75, reduced fares are $.85 and premium fares are $4.00 for a one-way trip. Regular transfers are $.25; reduced transfers are $.15. These transfers include a free second transfer ride and are good for two (2) hours.

Local transfers in Waukegan, Elgin, Aurora and Joliet are free if made within the transfer zone that the rider boards. Local transfers are good for one (1) hour.

Check the schedule for a particular route to learn that route's fare. Visit Fare Information for details. There are several passes and tickets available for purchase for fare payment. If you pay cash, exact fare is required as operators cannot make change.

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Other Than Cash, How May I Pay My Fare?

Pace offers many convenient, money-saving passes and tickets. Try the 30-day passes, 10-Ride Plus tickets, or several other special passes/tickets which are available for purchase to pay your fare. Information about each pass/ticket is available on the Pace Online Store page.

Where Can I Buy A Pass Or Ticket?

Passes and tickets for use on Pace service may be purchased online, through the mail, at Pace locations, or at one of many sales outlets in the region.

What if I bought the wrong type of Pass?

A: Call Pace Customer Relations. They will facilitate the exchange of the current pass for the appropriate pass. Customers will be responsible for paying the difference in passes. Please contact Pace Customer Relations (847) 364-7223 for proper exchange procedures. Refunds are based on the date they are received by Pace, or, if mailed, the date of the postmark. Refunds cannot be made on any ticket past its period of validity. Do not attempt to exchange pass at sales outlet locations or Pace divisions.

What if my Pass is captured by the farebox?

Magnetic fare passes are not to be inserted into the farebox- this is only for coins and dollar bills. However, if the pass is inserted into the farebox, please request a customer service card from the operator and fill out the appropriate information on the card and have the operator sign the card. Keep a copy. If forms are not available or you did not get one from the driver, contact Pace’s Customer Relations with the necessary information below:

1.  Type of pass, whether Pace or CTA
2.  Serial number of the pass (located at the top corner of the pass), if available
3.  Date and time of loss
4.  Operators Badge number, if available
5.  Bus Route Number and direction

If I lose it, can my Pass be replaced?

Depending on results of the investigation by Pace staff, it may be possible to have the value of your card replaced. Replacements of passes are on a case-by-case basis. The value of your pass will be replaced if pass value devalues or expires during the course of investigation by Pace staff.

Will I have to pay a replacement fee?

Replacements of passes are on a case-by-case basis. In most cases, passes are replaced without a fee. However, Campus Connection and Summer Campus Connection pass users will have to pay a fee to replace their pass. Summer/Campus Connection pass replacements adhere to the following fees:

1. $10 – initial replacement fee
2. $25 – second replacement fee
3. No replacement accommodated for third occurrence within semester.

How Do I Contact Pace?

You may contact Pace at 847-364-7223 to speak to customer relations. If you would like to call for news about Pace service updates, please contact our General Information Line at 847-228-2322. If you’d like to send an email to Pace, please send your email to passenger.services@pacebus.com.

How Can I Arrange For ADA Paratransit Service?

Visit the ADA Paratransit Services Directory to determine the service and eligibility requirements in your area.

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How Can I Arrange For Dial-A-Ride Service?

Visit the Pace Dial-a-Ride Service Directory for information about service and eligibility requirements in your area.

What Is The Pace Vanpool Incentive Program?

Pace has several opportunities for commuters in Northeastern Illinois to participate in a vanpool for travel to and from work. The van is owned, maintained and insured by Pace, for one low monthly fare from riders. Volunteer drivers pay no monthly fare, and get to use the van for personal use on weekends. Pace RideShare is a free, easy and convenient matching service that connects commuters who are interested in forming a carpool in or to join the Vanpool Incentive Program. Visit the Vanpool Incentive Program (VIP) (VIP) page and Pace Rideshare for more information. Call us at 847-228-2492, today!

Where Are Pace's Park-N-Ride Lots?

If a bus route isn't within walking distance to your home, Pace offers many free Park-N-Ride lots for your commuting convenience.. View the list of Pace Park-n-Ride lot locations.

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What Is Express Service to Popular Destinations?

Pace provides convenient and economical express service to a number of popular destinations in and around Chicago . Some of these routes have a "premium express fare," but all are open to the public. They depart from a number of different suburban locations and have schedules published on Pace's web site.

What is The "What’s New" Page?

Read Pace's latest news releases and other information, or go to Pace Programs to find out about Pace's current programs and promotions.

How Do I Do Business With Pace?

There are many opportunities for you to do business with Pace. Visit How to Do Business with Pace for detailed information. In addition, by clicking on the Business Opportunities, you can find out about open bids and other purchasing information.

What Does P-A-C-E Stand For?

Pace is not an acronym, but a "marketing" name selected to identify the Suburban Bus Division of the Regional Transportation Authority. Only the first letter should be capitalized.

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