Pace is updating the Ticket-By-Internet Store in order to more efficiently process orders, service our customers and streamline some internal processes.

How and where do I register?

Click on the word “Register” in the upper right hand corner of the page or under “Welcome” on the right hand side of the page. Fill in the required information and click on the “Submit” button. You will be sent an email indicating you are registered.

I used the previous web page to purchase passes and have yet to place an order on the new Pace Online Store; do I have to register again?

Yes. This is a new and updated system and requires all customers to register in order to make use of our enhanced system.

Will my customer number remain the same as in the old system?

No. You will be assigned a new customer number in the new system.

Can I purchase a ticket without registering in the Pace Online Store?

No. Registration is required to track the processing of your order.

I am a returning customer to the new Pace Online Store, how do I login?

Click on the word “Login” in the upper right hand corner of the page or under “Welcome” on the right hand side of the page or you can begin shopping and the information will be requested during the check out process.

Is the site secured to prevent fraud/online identity theft?

The Pace web site is secured with site encryption from Verisign (an industry leader in security for web transactions) and our security is monitored by Security-Metrics, a specialist in verifying proper security is in place. Additionally, Pace recently upgraded to the latest version of Oracle's secure I-Store shopping cart software. Pace meets the Payment Card Industry (PCI) security standard and all access to the system is recorded for examination should an issue arise.

Changes to Customer Information

What if I forget my user ID or password?

Click on “Profile” in the upper right corner of the main screen, then click on the ‘forgot password’ and we will send a random password to the email address on file. Once you receive the email, you can log back in to the online store. We recommend changing the password after the initial login.

How do I change/update my address and or credit card?

Click on “Profile” in the upper right corner of the main screen; when your Profile opens, click on the ‘Address Change’ line and update address. Click on ‘Payment Book’ to update your credit card information. You will need to start with an empty cart in order for your updated information to be included in your order. If you have a current shopping cart and then change information in your profile, the current shopping cart will not be updated.

Placing an Order

What steps are involved with placing an Order?

There are three steps to complete an order; 1) Login/Register 2) Select a product 3) Proceed with secure checkout

Who do I call if I have questions about placing an order or other problems with the webpage?

Please call (847) 364-7223 with any questions.

Which Credit Cards are accepted?

Visa, MasterCard and Discover

Are debit cards accepted?

Yes. If the cards carry the Visa or MasterCard logo, they will be accepted per your agreement with the card issuer.

Adding Required Information

When is additional information needed?

Additional information is needed for the following items:

Pass	Required Information
Student Haul Pass/Summer Haul Pass	Student ID number and school name
Campus Connection Pass	Student ID number and school name
Chicago Paratransit Monthly Pass	RTA ADA Certification number
Pace 30 Day Commuter Club Card	If Pre-Activation date is needed
Conference Registration	Conference Instructions

Note: Select "Additional Details" in the pull-down menu on the upper right of the form area. Then click the GO button to load the Additional Details page. You will see this same chart (above) in your shopping cart. You should enter the required information to the correct field. Be sure to Save the changes

Where do I enter the RTA ADA certification number?

When at the shopping cart checkout click on the “GO” Button next to ‘Additional Information’ in your cart and you will be taken to a screen where you can enter the RTA ADA certification number. Click ‘Save’ and then click on ‘Back to Shopping Cart’.

Where do I enter my Pre-Activation date?

When at the shopping cart checkout click the “GO” button next to ‘Additional Information’. Click on the calendar button next to “Pre-Activation Date” and select the date you want the pass to start. After you enter a date, click on the ‘Save’ button and click on ‘Back to Shopping Cart’ to continue the check-out process. Please note pre-activation of passes is only required for the Commuter Club Card (full and reduced) on buses that do not have registering fareboxes. In general this includes buses in McHenry County and feeder routes (routes to Metra trains) in DuPage County area.

Where do I enter my Student ID/School name?

When at the shopping cart checkout click on the “GO” Button next to ‘Additional Information’ in your cart and you will be taken to a screen where you can enter the Student ID number and School name. After you enter your information, click on the ‘Save’ button and click on ‘Back to Shopping Cart’ to continue the check-out process.

How do I enter multiple pre-activation dates?

Type the dates in the Multiple Pre-activation date box in the format MM-DD-YYYY.

What is the AVS error message?

It means the address entered as the billing address doesn’t match the address on the cardholder’s credit card.

Order Status

How do I cancel an order?

An order may be cancelled online under certain circumstances. Check the order status by clicking on “Orders” in the upper right-hand corner of the screen. You can cancel an order if the status indicates ENTERED or BOOKED. Click on the order number and then click on ‘Cancel Order.’ If in the order status column it is showing CLOSED, the order can NOT be cancelled online. To cancel the order you will need to call 847-228-4211. Please note orders are normally filled and shipped the next business day.

How do I check the status of my order?

How do I view the history of my orders?

Pass/Ticket Questions

Will I now be able to purchase Special Events tickets online?

No, fares for Special Events, such as, Cubs and Bears, are paid at the time of boarding.

Will I now be able to purchase CTA/Metra passes online?

You may purchase the Pace/CTA 30-day Pass (full and reduced) on Pace’s webpage. We do not sell the CTA Chicago Card or the 7-day Pace/CTA Pass on the Pace webpage but have included a link to the CTA webpage for your convenience. No Metra passes are available through the Pace Online Store.

Can the CTA Chicago Cards be reloaded through the Pace online store?

No, this rechargeable fare card can be charged with amounts up to $300 and can be reloaded at CTA vending machines.

Conferences

Do I have to register as a user to register for a conference?

Yes. All transactions through the Pace Online Store require registration as a user.

Will I get a ticket for a conference?

No. You will receive an email confirmation that you registered.

Original FAQ section

	Which Routes Operate In My Community?
	How Can I Get A Schedule?
	Can Someone Help Me Plan My Trip?
	What Is The Bus Fare?
	Other Than Cash, How May I Pay My Fare?
	Where Can I Buy A Pass Or Ticket?
	How Do I Contact Pace?
	How Can I Arrange For Ada Paratransit Service?
	How Can I Arrange For Dial-A-Ride Service?
	What Is The Pace Vanpool Incentive Program?
	Where Are Pace's Park-N-Ride Lots?
	What Is Express Service to Popular Destinations?
	What Is The Latest Pace News?
	What Is Subscription Bus Service?
	How Do I Do Business With Pace?
	What Does P-A-C-E Stand For?

Which Routes Operate In My Community?

Go to the Pace Route Finder. 'Search' by Communities then locate your community on the list which appears. You may also call 847-364-PACE (7223) or the RTA at 836-7000 from any suburban area code for assistance.

How Can I Get A Schedule?

Use the Pace Route Finder to find or enter your route number and print a timetable and map. You may also call 847-364-PACE (7223) and request a schedule.

Can Someone Help Me Plan My Trip?

You bet! You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Use the RTA's Trip Planner [link] or telephone the RTA Travel Information Center at 836-7000 from any suburban area code.

What Is The Bus Fare?

Fares and the costs of transfers depend upon where you are using Pace service and whether you will transfer to Pace or to the CTA. For a one-way trip, regular fares are $1.75, reduced fares are $.85 and premium fares are $4.00 for a one-way trip. Regular transfers are $.25; reduced transfers are $.15. These transfers include a free second transfer ride and are good for two (2) hours.

Local transfers in Waukegan, Elgin, Aurora and Joliet are free if made within the transfer zone that the rider boards. Local transfers are good for one (1) hour.

Check the schedule for a particular route to learn that route's fare. Visit Fare Information for details. There are several passes and tickets available for purchase for fare payment. If you pay cash, exact fare is required as operators cannot make change.

Other Than Cash, How May I Pay My Fare?

Pace offers many convenient, money-saving passes and tickets. Try the 30-day passes, 10-Ride Plus tickets, or several other special passes/tickets which are available for purchase to pay your fare. Information about each pass/ticket is available on the Pace Online Store page.

Where Can I Buy A Pass Or Ticket?

Passes and tickets for use on Pace service may be purchased online, through the mail, at Pace locations, or at one of many sales outlets in the region.

How Do I Contact Pace?

Pace is very interested in your questions and comments. Please visit the Pace Customer Services page to learn how to contact Pace.

How Can I Arrange For ADA Paratransit Service?

Visit the ADA Paratransit Services Directory to determine the service and eligibility requirements in your area.

How Can I Arrange For Dial-A-Ride Service?

Visit the Pace Dial-a-Ride Service Directory for information about service and eligibility requirements in your area.

What Is The Pace Vanpool Incentive Program?

Pace has several opportunities for commuters in northeastern Illinois to participate in a vanpool for travel to and from work. The van is owned, maintained and insured by Pace, for one low monthly fare from riders. Volunteer drivers pay no monthly fare, and get to use the van for personal use on weekends. Visit the Vanpool Incentive Program (VIP) page for more information.

Where Are Pace's Park-N-Ride Lots?

If a bus route isn't within walking distance to your home, Pace offers many free park-n-ride lots for your commuting convenience. View the list of Pace Park-n-Ride lot locations.

What Is Express Service to Popular Destinations?

Pace provides convenient and economical express service to a number of popular destinations in and around Chicago . Some of these routes have a “premium express fare,” but all are open to the public. They depart from a number of different suburban locations and have schedules published on Pace’s web site.

What Is The Latest Pace News?

Read Pace's latest news releases and other information, or go to Pace Programs to find out about Pace's current programs and promotions.

What Is Subscription Bus Service?

Subscription bus services are developed when a special need arises, usually following a business relocation when many employees may be interested in long-distance, express service. Subscription routes usually operate only during the morning and afternoon rush periods, and have limited, if any, stops. Subscription fares are $3.00 one way, and a $110 monthly pass is available for purchase for Route 1024, 1027, and 1028. Visit this link for more information.

How Do I Do Business With Pace?

There are many opportunities for you to do business with Pace. Visit How to Do Business with Pace for detailed information. In addition, by clicking on the Business Opportunities, you can find out about open bids and other purchasing information.

What Does P-A-C-E Stand For?

Pace is not an acronym, but a "marketing" name selected to identify the Suburban Bus Division of the Regional Transportation Authority. Only the first letter should be capitalized.

Frequently Asked Questions

Frequently Asked Questions (FAQ’s) about Pace’s New Online Store