Pace, the Suburban Bus Division of the Regional Transportation Authority, was
created by state law in 1983 with the passage of the Regional Transportation Authority
Act. 70 ILCS 3615/1.01 et. seq. Pace is one of three operating divisions of the
RTA, responsible for providing bus and other mass transportation services throughout
the suburban areas of the six-county region of Northeastern Illinois and all paratransit
services in the RTA region. Pace is governed by its Board of Directors. Pursuant
to the RTA Act, the Pace Board determines the level and nature of services to
be provided by purchase of service agreements with private contract carriers and
units of local government, and by direct service operation by Pace staff.
Pace is committed to a policy of non-discrimination in the conduct of its business,
including its Title VI responsibilities - the delivery of equitable and accessible
transportation services. Pace recognizes its responsibilities to the communities
in which it operates and to the society it serves. It is Pace's policy to utilize
its best efforts to assure that no person shall, on the grounds of race, color,
or national origin, be excluded from participation in, be denied the benefits
of, or be subjected to discrimination under its program of transit service delivery
and related benefits.
Toward this end, it is Pace's objective to:
A. Ensure that the level and quality of transportation service is provided
without regard to race, color, or national origin;
B. Identify and address, as appropriate, disproportionately high and adverse
human health and environmental effects, including social and economic effects
of programs and activities on minority populations and low-income populations;
C. Promote the full and fair participation of all affected populations in
transportation decision making;
D. Prevent the denial, reduction, or delay in benefits related to programs
and activities that benefit minority populations or low-income populations;
E. Ensure meaningful access to programs and activities by persons with limited
The responsibility for carrying out Pace's commitment to this program has been
delegated to the Pace Executive Director by the Board of Directors. Title VI staff
is responsible for the day-to-day operations of this Program and the EEO Officer
who will receive and investigate Title VI complaints which come through the complaint
procedure. However, all managers, supervisors and employees share in the responsibility
for making Pace's Title VI Program a success.
Additional information concerning Pace's Title VI obligations and the complaint
procedure can be found on the Pace web site www.pacebus.com or by calling Pace
Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides
that no person shall be subjected to discrimination on the basis of race, color,
or national origin under any program or activity that receives Federal financial
assistance. Title VI and its implementing regulations require that FTA recipients
take responsible steps to ensure meaningful access to the benefits, services,
information, and other important portions of their programs and activities for
individuals who are Limited English Proficient (LEP).
To that end, Pace provides translation and interpretation services free of
charge upon request by calling (847) 364-7223. If Pace is unable to translate
or interpret a specific language or dialect, Pace will contract with translation
agencies for LEP services.
Pace, the Suburban Bus Division of the Regional Transportation Authority, is
committed to a policy of non-discrimination in the conduct of its business, including
its Title VI responsibilities -the delivery of equitable and accessible transportation
services. Pace recognizes its responsibilities to the communities in which it
operates and to the society it serves. It is Pace's policy to utilize its best
efforts to assure that no person shall, on the grounds of race, color, or national
origin be excluded from participation in, be denied the benefits of, or be subjected
to discrimination under its program of transit service delivery and related benefits.
If you believe that you have been excluded from participation in, denied the
benefits of, or subjected to discrimination based on race, color or national origin
under Pace's program of transit service delivery or related benefits, you may
file a complaint with the Pace EEO Officer, Colette Thomas Gordon, 550 West Algonquin
Road, Arlington Heights, Illinois 60005 or by telephone (847) 228-2304, within
180 days after the date of the alleged discrimination.
Here is the complaint form. We
encourage you to make your complaint in writing.
All complaints will be investigated promptly. Reasonable measures will be undertaken
to preserve any information that is confidential. The EEO Officer will review
every complaint, and when necessary, assign a neutral party to investigate. At
a minimum the investigating officer will:
Identify and review all relevant documents, practices and procedures;
Identify and interview persons with knowledge of the Title VI violation, i.e.,
the person making the complaint; witnesses or anyone identified by the Complainant;
anyone who may have been subject to similar activity, or anyone with relevant
Upon completion of the investigation, the EEO Officer will complete a final
report for the Executive Director with a copy to the General Counsel. If a Title
VI violation is found to exist, remedial steps as appropriate and necessary will
be taken immediately.
The Complainant will also receive a final report together with any remedial
steps. The investigation process and final report should take no longer than twenty-five
(25) business days. If no violation is found and the complainant wishes to appeal
the decision, he or she may appeal directly to the Executive Director of Pace,
550 West Algonquin Road, Arlington Heights, Illinois 60005.
Complaints may also be filed with the Federal Transit Administration's Office
of Civil Rights within 180 days after the alleged discrimination:
Federal Transit Administration 1200 New Jersey Avenue,
SE Washington, DC 20590 United States 888-446-4511
The EEO Officer shall maintain a log of Title VI complaints received from this
process which log shall include the date the complaint was filed; a summary of
the allegations; the status of the complaint; and actions taken by Pace in response
to the complaint. Should Pace receive a Title VI complaint in the form of a formal
charge or lawsuit, the General Counsel shall be responsible for the investigation
and maintaining a log as described herein.