Pace Bus - Title VI Policy

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Pace Title VI Policy

Pace to hold public hearings on proposed updates to Title VI policy  

For more information about these hearings, see this printable flyer.


TITLE VI "STATEMENT OF POLICY"

Pace, the Suburban Bus Division of the Regional Transportation Authority, was created by state law in 1983 with the passage of the Regional Transportation Authority Act. 70 ILCS 3615/1.01 et. seq. Pace is one of three operating divisions of the RTA, responsible for providing bus and other mass transportation services throughout the suburban areas of the six-county region of Northeastern Illinois and all paratransit services in the RTA region. Pace is governed by its Board of Directors. Pursuant to the RTA Act, the Pace Board determines the level and nature of services to be provided by purchase of service agreements with private contract carriers and units of local government, and by direct service operation by Pace staff.

Pace is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities - the delivery of equitable and accessible transportation services. Pace recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Pace's policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.

Toward this end, it is Pace's objective to:

A. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;

B. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;

C. Promote the full and fair participation of all affected populations in transportation decision making;

D. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;

E. Ensure meaningful access to programs and activities by persons with limited English proficiency.

The responsibility for carrying out Pace's commitment to this program has been delegated to the Pace Executive Director by the Board of Directors. Title VI staff is responsible for the day-to-day operations of this Program and the Title VI Liaison who will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making Pace's Title VI Program a success.

Additional information concerning Pace's Title VI obligations and the complaint procedure can be found on the Pace web site www.pacebus.com or by calling Pace at (847)364-7223.


LIMITED ENGLISH PROFICIENCY POLICY STATEMENT AND AVAILABLE RESOURCES

Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).

To that end, Pace provides translation and interpretation services free of charge upon request by calling (847) 364-7223. If Pace is unable to translate or interpret a specific language or dialect, Pace will contract with translation agencies for LEP services.


TITLE VI COMPLAINT PROCEDURES

Pace, the Suburban Bus Division of the Regional Transportation Authority, is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities -the delivery of equitable and accessible transportation services. Pace recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Pace's policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.

If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under Pace's program of transit service delivery or related benefits, you may file a complaint with the Pace Title VI Liaison, James Caronis, 550 West Algonquin Road, Arlington Heights, Illinois 60005 or by calling one of the numbers below, within 180 days after the date of the alleged discrimination. Here is the complaint form. We encourage you to make your complaint in writing.

Phone numbers in foreign languages

All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Title VI Liaison will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:

Identify and review all relevant documents, practices and procedures;

Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, the Title VI Liaison will complete a final report for the Executive Director. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately.

The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the Executive Director of Pace, 550 West Algonquin Road, Arlington Heights, Illinois 60005.

Complaints may also be filed with the Federal Transit Administration's Office of Civil Rights within 180 days after the alleged discrimination:

Federal Transit Administration
1200 New Jersey Avenue, SE
Washington, DC 20590
United States
888-446-4511

The link to the FTA Office of Civil Rights Complaint is:
https://www.fta.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form

The Title VI Liaison shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by Pace in response to the complaint. Should Pace receive a Title VI complaint in the form of a formal charge with a federal, state, or local governing body, or lawsuit, the General Counsel shall be responsible for the investigation and maintaining a log as described herein.


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