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Pace Title VI Policy
Pace, the Suburban Bus Division of the Regional Transportation Authority, was created by state law in 1983 with the passage of the Regional Transportation Authority Act. 70 ILCS 3615/1.01 et. seq. Pace is one of three operating divisions of the RTA, responsible for providing bus and other mass transportation services throughout the suburban areas of the six-county region of Northeastern Illinois and all paratransit services in the RTA region. Pace is governed by its Board of Directors. Pursuant to the RTA Act, the Pace Board determines the level and nature of services to be provided by purchase of service agreements with private contract carriers and units of local government, and by direct service operation by Pace staff.
Pace is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities - the delivery of equitable and accessible transportation services. Pace recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Pace's policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.
Toward this end, it is Pace's objective to:
The responsibility for carrying out Pace's commitment to this program has been delegated to the Pace Executive Director by the Board of Directors. Title VI staff is responsible for the day-to-day operations of this Program and the EEO Officer who will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making Pace's Title VI Program a success.
Additional information concerning Pace's Title VI obligations and the complaint procedure can be found on the Pace web site www.pacebus.com or by calling Pace at (847)364-7223.
Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).
To that end, Pace provides translation and interpretation services free of charge upon request by calling (847) 364-7223. If Pace is unable to translate or interpret a specific language or dialect, Pace will contract with translation agencies for LEP services.
Pace, the Suburban Bus Division of the Regional Transportation Authority, is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities –the delivery of equitable and accessible transportation services. Pace recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Pace’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.
If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under Pace’s program of transit service delivery or related benefits, you may file a complaint with the Pace EEO Officer, Colette Thomas Gordon, 550 West Algonquin Road, Arlington Heights, Illinois 60005 or by telephone (847) 228-2304, within 180 days after the date of the alleged discrimination. Here is the complaint form. We encourage you to make your complaint in writing.
All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The EEO Officer will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:
Identify and review all relevant documents, practices and procedures;
Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.
Upon completion of the investigation, the EEO Officer will complete a final report for the Executive Director with a copy to the General Counsel. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately.
The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the Executive Director of Pace, 550 West Algonquin Road, Arlington Heights, Illinois 60005.
Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights within 180 days after the alleged discrimination:
Federal Transit Administration
The link to the FTA Office of Civil Rights Complaint is:
The EEO Officer shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by Pace in response to the complaint. Should Pace receive a Title VI complaint in the form of a formal charge or lawsuit, the General Counsel shall be responsible for the investigation and maintaining a log as described herein.
Contacting Pace is easy with our Request Information Form.