Information about Pace's Response to Coronavirus (COVID-19)
Updated General Information
April Board Meeting Update
April 8 - Pace's April 2020 Board Meeting will be virtual! The agenda and link to the livestream will be posted at least 48 hours prior to the meeting. Public Comments may be sent to email@example.com no less than 24 hours in advance of the meeting.
Stay at Home Order Effective until April 30
Mar. 20 - As we respond to the coronavirus (COVID-19) outbreak, Pace recognizes our responsibility to operate safely, serve a critical public need, and communicate transparently.
As you may have heard, the Governor has announced a "Stay at Home" order to limit the spread of COVID-19 (coronavirus) and protect Illinoisans. This means residents of Illinois are to stay in their homes until April 30. Residents can still go to grocery stores, pharmacies, fuel their cars, and take walks outside. Local roads, including highways and tollways, will remain open to traffic. Pace is considered an essential service and will continue to provide the vital services our passengers rely on.
What we're doing:
Waiving fares for medical personnel during the stay at home order
Disinfecting our fleet daily
Communicating with riders at PaceBus.com/Health
Closing our indoor spaces to limit the virus's spread
Coordinating with other agencies
How you can help:
Wash your hands, cover your cough, don't touch your face, and stay home if you are sick!
Give other riders space ('social distance')
Reconsider unnecessary travel
Check before you ride: Is your destination open? Is our service running regularly on your route?
Fixed Route (Bus) COVID-19 Related Service Information
While Pace remains committed to providing its vital service to the public to the greatest extent possible, we have had to adjust service on a number of fixed routes due to the COVID-19 outbreak. The best way to stay informed on changes to the routes you ride is to subscribe to receive text or email updates on those routes. These changes may be temporary and related to COVID-19, construction detours, or any other routine causes. Service changes related to COVID-19 will also be posted on this page; you can subscribe to updates to this page here.
Temporary Suspension of Service on Commuter Routes and Shuttle Bugs Starts Monday, April 13, 2020
April 8 - Effective April 13, 2020, due to extremely low ridership levels during the COVID-19 pandemic, all service on the 54 Pace commuter routes and Shuttle Bugs listed below will be suspended until further notice:
Temporary Service Modifications for Routes 465, 471, and 472
April 8 - Due to the COVID-19 (coronavirus) pandemic, Routes 471 and 472 will temporarily operate weekday service on a Saturday schedule until further notice beginning Monday, April 13, 2020. See full notice.
Additionally, beginning April 8, 2020, buses will no longer be able to serve the stop at 3500 Lacey Rd. and will instead serve the nearby southbound bus stop on Lacey Rd. See full notice.
Pace Offers Free Fares for Medical Personnel During "Stay at Home" Order
Mar. 25 - Pace will offer free rides on Pace fixed route bus and On Demand services to all medical personnel, including doctors, nurses, EMTs, and paramedics, for the duration of the State's "stay at home" order. To ride free, medical personnel must present a work ID showing that they are employed at a hospital, doctor's office, medical facility or local fire department.
Service suspended on Routes 811 and 905: Rosemont Circulator and Schaumburg Trolley
Updated Mar. 27 - Due to the COVID-19 (coronavirus) pandemic, many of the destinations served by these routes are temporarily closed. As a result, service will be temporarily suspended until further notice. Service will resume as soon as these destinations reopen.
Niles Free Bus Schedules Modified
Mar. 24 - A temporary modified weekday schedule will be implemented on Routes 410, 411, and 412 on Tuesday, March 24. Read more.
Route 754 Lewis University
Mar. 23 - Due to the COVID-19 (coronavirus) pandemic, Lewis University has temporarily closed many campus facilities. As a result, Route 754 service will be temporarily suspended until further notice. Service will resume once the Lewis University campus fully re-opens.
All Other Fixed Route Services
All other fixed route services are operating on regular schedules at this time. Check this page often or subscribe to receive text or email updates on your route in case further changes are made to our service.
ADA Paratransit / TAP COVID-19 Related Service Information”
Essential Trip Advisory
Mar. 20 - Pace will continue to provide vital transportation services and is working diligently to keep passengers and employees safe. Everyone, including operators and front-line staff, benefit from limited exposure to others. To that end, we ask ADA Paratransit riders, especially seniors and those at higher risk, to limit their travel on ADA Paratransit Service to essential trips. Please do your part to limit the spread of COVID-19 (coronavirus).
While Pace services are part of a shared-ride system, the agency is working to provide individual trips on ADA Paratransit. Please be advised that ride times may be affected.
Please note that, due to the COVID-19 pandemic, many public places such as restaurants, retail stores and shopping malls have temporarily closed. Before traveling, please verify that the location you are traveling to is still open. Passengers are encouraged to sign up for text or email alerts at PaceBus.com and follow us on social media for up-to-date information. Stay up to date by subscribing to email/text ADA Paratransit news alerts here, or for updates on our COVID-19 response here.
Temporary TAP Fare Change
beginning at 12:01AM on Monday, March 23
Mar. 20 - Effective March 23 - Please be aware that Pace will waive the $3 City of Chicago Taxi Access Program (TAP) fare beginning at 12:01 AM on Monday, March 23. Riders are still required to swipe their TAP card at the end of their trip, but no money will be taken from their account. Riders will still be responsible for any taxi fare amount over $30 and City of Chicago fees. This policy will remain in place indefinitely. Stay up to date by subscribing to email/text ADA Paratransit news alerts here, or for updates on our COVID-19 response here.
Safety Advisory: Pace Operators Cannot Physically Assist Passengers Except to Secure Mobility Devices
April 8 - The safety and well-being of our passengers and operators is Pace's top priority. To limit the risk of exposure to COVID-19, Pace operators (drivers) cannot physically assist passengers except to secure mobility devices (upon request). This is a temporary policy that will remain in place for the duration of the Governor's Stay at Home order. Operators are not able to physically help passengers board or exit a vehicle, carry bags, or travel to and from their door. Passengers who need physical assistance while traveling are encouraged to bring a personal care attendant (PCA) with them. PCAs ride for free. Chicago ADA paratransit customers should consider using the Taxi Access Program (TAP). The $3 TAP fare has been waived until further notice.
Everyone, including operators and front-line staff, benefits from limited exposure to others. Under federal DOT ADA regulations, transportation systems are allowed to take precautions like these to protect the health and safety of passengers and operators. Please do your part to stop the spread of COVID-19 (coronavirus) and limit your travel to essential trips. As we work to provide individual trips on ADA Paratransit service, pick-up times may be limited. Please work with your call taker.
COVID-19 (coronavirus) Related Pace Pass Refunds
In response to the Governor's Stay at Home order, we know that many of you are temporarily telecommuting and staying safe at home. Thank you for that. Considering these uncertain times, we are offering a one-time transit value credit for any remaining days left on an active 30-day pass (including full fare, reduced fare, premium, and Plus Bus) and the Campus Connection Pass. Prorated credits will be issued as Transit Value that is added to the cardholder's Ventra account. Transit Value can be used to purchase passes in the future or for rides paid for individually from your value balance.
To receive a Transit Value credit, send an email to Ventra Customer Service (firstname.lastname@example.org) with the following information no later than April 13, 2020:
Account holder's name,
Transit account ID number, and
Type of pass in which a credit is being requested.
Ventra Transit Value and/or inactive passes do not become dormant until 18 months transpire without any use. For questions or further assistance with your Ventra Card or account, call 1.877.NOW.VENTRA or visit ventrachicago.com.
Vendor payment processing
Mar. 31 - Due to the Governor's Stay at Home order, many of Pace's administrative employees are telecommuting. We are processing vendor payments as quickly as possible, but issuing physical checks is difficult at this time. We ask that all vendors complete an EFT form with your banking information in order to process payments electronically via ACH or wire transfer. Please email your completed form and any invoices that you are submitting or inquiring about to our general Accounts Payable inbox at email@example.com. We are retrieving and responding to messages daily. Payments will be prioritized by due date and we will address your questions and payment requests as quickly as possible. You will receive an email notification when your payment is processed.
Please note that this is temporary measure in response to the Stay at Home order. Thank you for your patience during this time.
Transit Systems to Receive Emergency Funding from Federal Government
Mar. 27 - Pace thanks Illinois's representatives in Congress for including emergency funding for our nation's public transit systems in the relief measures signed by the president on March 27. The delegation representing our service area voted unanimously for this historic legislation, and their investment in transportation will ensure essential facilities remain staffed during this crisis and our economy rebounds when the virus abates. Thanks to this funding, Pace can continue to provide its critical services to the people of Illinois.
Non-Pace Facility Closures
Mar. 19 - Due to the COVID-19 (coronavirus) pandemic, many public places such as restaurants, retail stores, and shopping malls have temporarily closed. Before traveling, please verify that the location you are traveling to is still open.
At this time, Pace will continue to operate regular service, but may not enter properties that have temporarily closed. Should we need to adjust service, Pace will update riders as quickly as possible. Passengers should use the Route Finder at PaceBus.com to sign up for text/email alerts on the routes they ride. Riders can visit this webpage or follow us on social media for the most up-to-date information.
Pace Suspends Hiring for Most Positions
Pace is currently hiring for the following positions:
Please continue to visit our website for updates regarding our hiring postings. Due to office closures and meeting cancelations intended to limit the spread of coronavirus, Pace will suspend hiring for other posted positions until further notice.
All Pace administrative buildings closed to public
Mar. 23 - Safety is Pace's top priority. To limit the spread of coronavirus, Pace will close all its offices to the public and allow many employees to work remotely. The agency will also restrict public access to passenger facilities at Elgin Transportation Center, Plainfield Park-n-Ride, and Harvey Transportation Center. Regular service will still operate from these locations.
Please note that Pace Headquarters is t emporarily closed.
Sign up for Pace email alerts on this situation here or visit this page to check for updates.
While we look forward to returning to business as usual, we will look to guidance from local, state, and federal officials before making any changes to this policy and anticipate its continuation for the near-term foreseeable future. Thank you for your patience
Pace ADA Paratransit customers should reconsider travel
Mar. 15 - The safety of our passengers and personnel is Pace's top priority and we are working diligently to help prevent the spread of COVID-19 (coronavirus). We are working closely with local, state and federal agencies to monitor the situation and respond in accordance with CDC guidance.
We are making every decision with the well-being of our passengers, our employees, and our communities in mind, and following the directives of state and federal officials. To that end, Pace is recommending that ADA paratransit riders consider postponing non-essential travel. If you have a reservation for a paratransit ride and wish to cancel it, please call 1-800-606-1282 to cancel as early as possible.
Thank you for your patience as we manage this situation. If you have any questions about Pace's paratransit service or Pace's response to COVID-19, please email Passenger.Services@PaceBus.com.
Dear Pace Passengers,
Mar. 13 - The safety of our passengers and employees is Pace's top priority and we are working diligently to help prevent the spread of COVID-19 (coronavirus). We are working closely with local, state and federal agencies to monitor the situation and respond in accordance with CDC guidance. As a standard practice, Pace cleans and sanitizes buses nightly. Out of an abundance of caution, we've added an extra disinfecting step to our already-stringent cleaning regimen. Our front line employees are being supplied with hand sanitizer and sanitizing wipes to use throughout the day. We will continue to incorporate any measures recommended by public health officials.
Passengers are encouraged to sign up for Pace email alerts here and follow us on social media for the most up-to-date information. We will remain in communication with employees and riders alike as the situation develops.
Pace Suburban Bus
Safety is Pace's top priority. Pace encourages everyone to follow the Centers for Disease Control and Prevention recommendations to limit the spread of the virus that causes coronavirus disease (COVID-19).
Wash your hands often with soap and water for at least 20 seconds (or use alcohol-based sanitizer if soap is not available).
Avoid touching your face.
Cover your cough and sneeze with tissue or your upper sleeve.
Stay home if you are sick
Please practice 'social distancing' while you travel by keeping space between yourself and other riders.
Pace is also taking steps to slow the spread of coronavirus. These include:
Regular communications with government health experts.
A new disinfecting step to our daily cleaning regimen.
Provision of hand sanitizer and sanitizing wipes for operators to use throughout the day.
Audio and visual alerts on board buses and at Pace workplaces to remind passengers and employees to follow CDC guidance
Earlier this month, Pace was informed that an employee of one of our contractors tested positive. The employee was quarantined and interviewed by the Chicago Department of Public Health who determined that person was not symptomatic or contagious while transporting passengers and that no notifications were necessary. Nevertheless, out an abundance of caution, the vehicle the employee operated was immediately pulled from service, disinfected, and remains out of service. Passengers who were transported by this individual have been notified
Updates from Pace will be posted to this page. Sign up for email or text alerts on this subject here.
Pace has added new steps to our daily vehicle cleaning process. In addition to their regular cleaning, Pace employees now apply disinfectant spray to all major touchpoints on the bus. Operators are being equipped with hand sanitizer and disinfectant wipes, and notices reminding passengers to follow CDC guidelines are being posted to each bus and uploaded to our audio alert system. With these steps, and with cooperation from riders, taking the bus is as safe as any similar public activity.
Subscribe to get email or text alerts any time Pace updates this page with more information about our response to COVID-19