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Accessible Fixed Route Bus Service
ALL FIXED-ROUTE SERVICE IS WHEELCHAIR ACCESSIBLE.Pace is committed to providing efficient, reliable accessible transit services to the residents of the six county northeast region.
The free RTA Travel Training Program helps individuals with disabilities
learn to use CTA and Pace buses and CTA and Metra Trains. Please watch this
video to learn more about the program:
Travel Training Program Video
Pace will provide, upon request, passenger assistance cards for passengers
that may need assistance to communicate unique requirements to Pace bus operators.
Please call Pace Customer Relations at 847-364-7223 for additional information.
Accessibility DetailsAnnouncing Stops
The Americans with Disabilities Act (ADA) requires using the public address system (PA) to announce stops and routes. All Pace operators will announce routes, transfer points and major intersections, as well as any requested stops.
If there is a lift failure or service interruption and the next bus is scheduled to arrive within thirty (30) minutes, a back-up van is optional. If the wait is over thirty (30) minutes, a back-up lift or ramp equipped vehicle will be dispatched.
In all cases, the operator is required to contact the dispatcher and wait until
the dispatcher's instructions have been relayed to the waiting passenger.
In the event of an emergency involving Pace fixed route service, please call
the Pace or contractor's garage that operates the service first. The garage phone
number is on the schedule. If you are unable to reach the garage or require TTY,
call the RTA Travel Information Center at: 836-7000 (voice), no area code is required,
or 1-800-439-2202 (TTY). Ask to speak to a supervisor, who will contact Pace emergency
Priority Seating/Securement Area
With the exception of passengers who may require water or a snack for health
reasons, no eating or drinking is allowed on the bus.
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