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Accessible Fixed Route Bus Service
Pace was the first transit agency in northeastern Illinois and the second in the state to achieve a fully accessible fixed route bus fleet. In 2015, Pace received a perfect score in an enhanced review of Pace’s ADA Paratransit policies and operations conducted by the Federal Transit Administration. Accessible public transportation ensures that people with disabilities have equal access in their pursuit of personal, educational and professional ambitions and to participate fully in public life. Public transportation, public spaces and communications are now more accessible than ever.
This year we celebrate the 25th Anniversary of the American with Disabilities Act. As a proud partner of ADA25 Chicago, Pace is committed to providing efficient, reliable accessible transit services to the residents of the six county northeast region. Accessible public transportation ensures that people with disabilities have equal access to their pursuit of personal, educational and professional ambitions and to participate fully in public life. Public transportation, public spaces and communications are now more accessible than ever.
Pace’s accessible service includes:
ADA 25 Chicago is a network of civic partners who have come together to commemorate and advance a civil rights milestone – the 25th anniversary of the Americans with Disabilities Act (ADA) in 2015. The ADA recognizes that disability is a natural part of the human experience, as people with disabilities are our family, friends, neighbors, teachers, doctors, lawyers and public officials. It protects the rights of all people with disabilities, both apparent and non-apparent. Despite 25 years of progress, people with disabilities still have higher poverty rates, lower employment and poorer educational outcomes than those without disabilities. Visit ADAChicago.com to learn more and find ADA25 Chicago events near you.
The RTA is committed to assuring that riders in our region—regardless of income, age or physical ability—have access to and understand how to use the region’s transit system. Accessibility features are offered throughout the RTA region’s transit system. In the first of a planned series of educational videos, the RTA Mobility Management Video Series - Accessibility Features video, you will learn about all the accessibility features found on Pace buses, CTA buses and “L” trains and Metra trains. Learn more at http://www.rtachicago.org/rider-resources.
Pace will provide, upon request, passenger assistance cards for passengers that may need assistance to communicate unique requirements to Pace bus operators. Please call Pace Customer Relations at 847-364-7223 for additional information.
Accessibility DetailsAnnouncing Stops
The Americans with Disabilities Act (ADA) requires using the public address system (PA) to announce stops and routes. All Pace operators will announce routes, transfer points and major intersections, as well as any requested stops.
If there is a lift failure or service interruption and the next bus is scheduled to arrive within thirty (30) minutes, a back-up van is optional. If the wait is over thirty (30) minutes, a back-up lift or ramp equipped vehicle will be dispatched.
In all cases, the operator is required to contact the dispatcher and wait until the dispatcher's instructions
have been relayed to the waiting passenger.
In the event of an emergency involving Pace fixed route service, please call the Pace or contractor's garage
that operates the service first. The garage phone number is on the schedule. If you are unable to reach the garage or
require TTY, call the RTA Travel Information Center at: 836-7000 (voice), no area code is required, or 1-800-439-2202
(TTY). Ask to speak to a supervisor, who will contact Pace emergency staff.
Priority Seating/Securement Area
With the exception of passengers who may require water or a snack for health reasons, no eating or drinking is allowed
on the bus.