Safe, Essential, Transparent
Since the pandemic began, Pace has focused on three core principles: safety, transparency, and the essential need Pace serves. We’ve worked hard to maintain the critical transportation service our region’s residents rely on for access to employment, medical care, and necessities.
- August 2, 2021: As Illinois transitions into Phase 5 and emerges from the pandemic, Pace is ending the temporary waiver of fares for those medical personnel. As of Monday, August 9, 2021, medical personnel will be required to pay fares on all Pace services. Those affected should ensure their Ventra account balances have adequate funds available; check and/or replenish your balance at VentraChicago.com.
- July 22, 2021: Pace announces the reinstatement, effective August 8–9, of several routes that had been suspended or reduced since Spring 2020, including trips serving schools for the coming Fall semester. Pace also launches the "We're Ready Even If You're Not" campaign to welcome back riders who have been telecommuting during the pandemic.
- With the full reopening of the city of Chicago and State of Illinois on June 11, 2021, Pace is experiencing an increase in ridership. Pace will no longer have capacity limits on its fixed route vehicles, and ADA Paratransit riders will likely experience shared rides. Please be advised that the mask mandate on public transportation remains in effect.
- With the growth in ADA Paratransit ridership, riders may see another passenger onboard. Please be patient as we work to accommodate an increasing number of riders in the most efficient manner.
- Indoor passenger facilities at Elgin, Harvey, and Plainfield are re-opened to the public, effective February 8, 2021. The lobby at Pace Headquarters as well as Division facilities are still closed to all external visitors. Pace's Procurement Department is still soliciting and awarding contracts, but all bids and proposals must be emailed; no hard copies will be accepted. 401(k) loan payments may be dropped off by appointment only; please contact Human Resources at 847-228-3572.
- The TSA's security directive, taking effect February 1, 2021, states that riders must wear a mask over the mouth and nose when boarding, alighting, or traveling on a bus and when at a transportation center. Children under the age of 2 and people with disabilities who cannot wear a mask are exempted. This regulation is expected to expire no earlier than January 18, 2022.
Please do your part to prevent the spread of COVID-19:
- Wear a mask on board and at Pace facilities in accordance with federal law.
- Talk to your healthcare provider about the benefits of vaccination, and consider getting a free vaccine today.
- Give operators and other riders space.
- Use your Ventra Card to pay and take your seat promptly.
- Check to make sure your service is running regularly.
- Ride with a personal care attendant if you’ll need physical assistance.
- Sign up for text and email alerts at the button at the bottom of this page.
- Follow Pace on social media.
We will continue to:
- Prioritize the safety of our passengers and personnel.
- Deep clean and sanitize vehicles daily.
- Clean high-touch surfaces throughout the day.
- Refuse boarding to unmasked riders and require unmasked riders to exit Pace buses and transportation centers.
- Provide riders with hand sanitizer.
- Provide operators with PPE and thermometers for taking their temperature before reporting to work.
- Separate operators from passengers using temporary and permanent barriers.
- Temporarily waive TAP fares.
- Operate reduced service on some routes, reflecting reduced ridership (in accordance with our 2021 budget) while other routes experiencing an increase in demand have been reinstated.
- Report on Covid-19 cases at Pace.
As the situation develops, Pace’s response may change. Stay informed by monitoring email and text alerts from Pace.