Location: Arlington Heights
Office: Revenue Services
Under the direction of the Manager, Paratransit Operations Support, or designee, coordinates the use of relevant Paratransit databases, including, but not limited to: database(s) associated with computerized scheduling systems(s) (i.e., rider files, maps, trip histories, subscription files, etc.), paratransit operating indicators, and vehicle maintenance. Monitor and provide ongoing user assistance for the operation and basic non-technical maintenance of automated voice recording hardware and software. Provide technical assistance to users of the computerized scheduling system and mobile data computers in use by Pace. Assist in the research, procurement, implementation, and ongoing operation of new and innovative technologies to improve the operation and management of paratransit services operated by Pace. Develop or assist in the development of reports generated from the Paratransit databases. May be required to assist in the movement of equipment used in revenue service. Performs other duties as assigned or required. On call 24/7. Work is performed in a professional office environment. Local travel is required. Lifting or moving up to 100 pounds is sometimes required.
Must have a valid driver's license with a good driving record and must have a bachelor's degree. Must have 1-3 years of paratransit service operating or service contract supervision experience with computerized scheduling and dispatching systems, system troubleshooting, and technology support experience. Must know or quickly develop a thorough understanding of ADA Paratransit Service requirements related to the management and use of any computerized scheduling/dispatch systems in use by Pace. Must possess and demonstrate strong computer skills, including proficiency with Microsoft Office programs (Outlook, Word, Notepad, Active Directory, Adobe, and Excel) and Microsoft Active Management. Knowledge of and experience with Trapeze scheduling software, report development and generation using SQL, and writing in Crystal Reports is preferred. Must be detail oriented with strong problem solving and time management skills.
Pace is an Equal Opportunity Employer