Pace Call-n-Rides are easy to use.
To use a Call-n-Ride, first make sure your pick-up and drop-off locations
are within the Call-n-Ride zone. Then call the designated phone number to
make a reservation at least one hour in advance of your desired pick up
Maps, phone numbers and hours of operation are available on each Call-n-Ride’s
The driver will inform you of your expected pick-up time. Please be ready
at least fifteen minutes before your scheduled pick-up time. Trip reservations
are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your call-back number
and you will be called back within one hour. Please do not call or leave
messages before or after the services hours of operation. These calls will
not be returned.
The last same-day reservation is taken one hour before the service ends
for the day. For trips during the first hour of operation, please call the
day before. Reservations are accepted up to 24 hours in advance. Recurring
trips (for example, every Tuesday at 2pm) may be scheduled as a subscription
trip if the desired time slot is available.
Pace Call-n-Rides are affordable.
The fare for the Call-n-Ride service is $1.75 per one-way ride. Exact
fare is required; the driver does not make change. Cash and Ventra are accepted.
Transfers to and from Pace fixed route bus service are available. Please
ask your Call-n-Ride operator. Beginning December 15, 2013*, there will
be no transfers available to riders paying with cash. Please use a Ventra
card to take advantage of transfers.
Reduced fares and free rides are offered to those with RTA Reduced Fare
or Ride Free permits. Free rides are also offered to children under 7 (maximum
two children per fare paying adult), law enforcement officers and firefighters
in full uniform or presenting a badge, and active duty military personnel
Passes and tickets may be purchased online at ventrachicago.com or at
an authorized sales center. Sales center locations may be found at ventrachicago.com
or by calling 1-877-NOW-VENTRA (1-877-669-8368).
Pick-ups and drop-offs will take place in the most efficient order geographically.
Drivers may combine individual trips to create shared rides. Other passengers’
destinations may not be directly in line with yours, so your patience is
requested as the driver attempts to serve all destinations in a logical
If you make a reservation but later determine that you need to cancel,
please do so immediately. Drivers record passengers who reserve a trip but
are not available for pick-up at the assigned time. Passengers who are recorded
as “no-shows” multiple times may be prohibited from using the service in
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West Joliet Call-n-Ride vehicle