Call-n-Ride information
For general Call-n-Ride information, please scroll down or click one
of the following links for a specific section.
How to use Call-n-Ride
Fares, Passes and Transfers
Subscription rides
Phone numbers
Other info
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First, make sure your pick-up and drop-off locations are within the service
area by reviewing the Call-n-Ride map (see brochures via links above). Then,
call the designated phone number for your Call-n-Ride (see list above).
This number goes directly to the driver's cell phone. The driver
takes reservations during operating hours only. If the driver does
not answer during operating hours, leave a voicemail with your call-back
number and you will be called back soon. Do not call other Pace numbers
to book a ride on this service. For complaints or concerns about the service,
call Customer Relations at 1-847-364-7223. For general questions about this
service or other Pace services, call the Travel Information Center at 1-847-836-7000.
For same-day service, call at least one hour in advance. You can also
schedule trips up to 24 hours in advance. Recurring trips (same days and
times) may be scheduled in advance with the Call-n-Ride driver as a "subscription
trip" (see Subscription rides section).
When scheduling your trip, provide your name, date of travel, pick-up
location, destination and desired arrival time. The driver will inform you
of your expected pick-up time. Please be ready at least fifteen minutes
before your scheduled pick-up time. The driver does not wait at the pickup
location for those passengers who are not ready to board
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The fare for the service is $1.75 per one-way ride, which is the same
fare as the local Pace fixed routes. A drop box for cash fares is installed
on the vehicle. Exact fare is required; the driver does not make change.
Most passes can also be used if they are date-stamped.
You may purchase these passes (except the Pace/Metra Plus Bus, Pace One-Day
Pass or Pace One-Ride Page ) in our
Online Store,
at certain sales centers,
or through the Pace Ticket-By-Mail
Program. The Pace/Metra PlusBus sticker may be purchased at wherever Metra
Monthly Passes are sold.
The passes not allowed include the Chicago Card, the Transit Card, the
Magnetic 10-Ride Plus Pass and other stored value cards. These passes cannot
be accepted because the Call-n-Ride vehicle does not have an electronic
farebox.
If you want to transfer to another Pace route, request a transfer from
the driver when you board. That card will be valid on any other Pace bus
route for one hour
Since the Call-n-Ride is not a fixed route service, there are no reduced
fares or free rides for seniors, Circuit Permit holders, or those with the
RTA Reduced Fare ID cards. However, law enforcement officers and firefighters
in uniform or presenting a badge and uniformed military personnel will ride
for free on the Call-n-Ride. Additionally, free rides are permitted for
up to two children under 7 years of age when accompanied by a fare-paying
adult.
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Subscription service allows you to book a recurring reservation at the
same day and time for an extended period. To make arrangements for a subscription
trip, please call the reservation line for your Call-n-Ride and the driver
will reserve your trips for future dates.
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Reservations for rides are granted on a first come, first served basis,
and pick-ups and drop-offs will take place in the most efficient order geographically.
The bus driver has the final say on the order in which passengers are served.
If you make a reservation but later determine that you need to cancel,
please do so immediately. Drivers do make record of passengers who reserve
a trip but are not available for pick-up at the assigned time. Passengers
who are recorded as "no-shows" multiple times will be prohibited from using
the service in the future. Please be ready at least fifteen minutes before
your scheduled pick-up time. The driver does not wait at the pickup location
for those passengers who are not ready to board.
Call-n-Ride is a "shared ride" service, so there will be other passengers
in the vehicle at the same time as you. Various passengers' destinations
may not be directly in line with yours, so your patience is requested as
the driver attempts to serve all destinations in a logical manner.
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West Joliet Call-n-Ride vehicle
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