Pace Call-n-Rides are easy to use.
To use a Call-n-Ride, first make sure your pick-up and drop-off locations are within the Call-n-Ride zone. Then
call the designated phone number to make a reservation at least one hour in advance of your desired pick up time.
Maps, phone numbers and hours of operation are available on each Call-n-Ride’s schedule.
The driver will inform you of your expected pick-up time. Please be ready at least fifteen minutes before your
scheduled pick-up time. Trip reservations are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your call-back number and you will be called back within
one hour. Please do not call or leave messages before or after the services hours of operation. These calls will
not be returned.
The last same-day reservation is taken one hour before the service ends for the day. For trips during the first
hour of operation, please call the day before. Reservations are accepted up to 24 hours in advance. Recurring trips
(for example, every Tuesday at 2pm) may be scheduled as a subscription trip if the desired time slot is available.
Pace Call-n-Rides are affordable.
The fare for the Call-n-Ride service is $1.75 per one-way ride. Exact fare is required; the driver does not make
change. Cash and Ventra are accepted.
Transfers to and from Pace fixed route bus service are available. Please ask your Call-n-Ride operator. Beginning
December 15, 2013*, there will be no transfers available to riders paying with cash. Please use a Ventra card to
take advantage of transfers.
Reduced fares and free rides are offered to those with RTA Reduced Fare or Ride Free permits. Free rides are
also offered to children under 7 (maximum two children per fare paying adult), law enforcement officers and
firefighters in full uniform or presenting a badge, and active duty military personnel in uniform.
Passes and tickets may be purchased online at ventrachicago.com or at an authorized sales center. Sales center
locations may be found at ventrachicago.com or by calling 1-877-NOW-VENTRA (1-877-669-8368).
Pick-ups and drop-offs will take place in the most efficient order geographically. Drivers may combine individual
trips to create shared rides. Other passengers’ destinations may not be directly in line with yours, so your patience
is requested as the driver attempts to serve all destinations in a logical manner.
If you make a reservation but later determine that you need to cancel, please do so immediately. Drivers record
passengers who reserve a trip but are not available for pick-up at the assigned time. Passengers who are recorded
as “no-shows” multiple times may be prohibited from using the service in the future.
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West Joliet Call-n-Ride vehicle