Pace Call-n-Rides are easy to use.
To use a Call-n-Ride, first make sure your pick-up and drop-off locations are within the Call-n-Ride zone. Then call the designated phone
number to make a reservation at least one hour in advance of your desired pick up time.
Maps, phone numbers and hours of operation are available on each Call-n-Ride schedule.
The driver will inform you of your expected pick-up time. Please be ready at least fifteen minutes before your scheduled pick-up time. Trip
reservations are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your call-back number and you will be called back within one hour. Please do not call
or leave messages before or after the services hours of operation. These calls will not be returned.
The last same-day reservation is taken one hour before the service ends for the day. For trips during the first hour of operation, please
call the day before. Reservations are accepted up to 24 hours in advance. Recurring trips (for example, every Tuesday at 2pm) may be scheduled
as a subscription trip if the desired time slot is available.
Pace Call-n-Rides are affordable.
The fare for the Call-n-Ride service is $2.00 per one-way ride. Exact fare is required; the driver does not make change. Cash and Ventra
Transfers to and from Pace fixed route bus service are available only when using the Ventra card.
Reduced fares and free rides are offered to those with RTA Reduced Fare or Ride Free permits. Free rides are also offered to children under
7 (maximum two children per fare paying adult), law enforcement officers and firefighters in full uniform or presenting a badge, and active
duty military personnel in uniform.
Passes and tickets may be purchased online at ventrachicago.com or at an authorized sales center. Sales center locations may be found at
ventrachicago.com or by calling 1-877-NOW-VENTRA (1-877-669-8368).
Pick-ups and drop-offs will take place in the most efficient order geographically. Drivers may combine individual trips to create shared
rides. Other passengers' destinations may not be directly in line with yours, so your patience is requested as the driver attempts to serve
all destinations in a logical manner.
If you make a reservation but later determine that you need to cancel, please do so immediately. Drivers record passengers who reserve a
trip but are not available for pick-up at the assigned time. Passengers who are recorded as 'no-shows' multiple times may be prohibited from
using the service in the future.
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