Pace Call-n-Rides are easy to use.
To use a Call-n-Ride, first make sure your pick-up and drop-off locations
are within the Call-n-Ride zone. Then call the designated phone number to make
a reservation at least one hour in advance of your desired pick up time.
Maps, phone numbers and hours of operation are available on each Call-n-Ride
The driver will inform you of your expected pick-up time. Please be ready
at least fifteen minutes before your scheduled pick-up time. Trip reservations
are granted on a first come, first served basis.
If your call is not answered, leave a voicemail with your call-back number
and you will be called back within one hour. Please do not call or leave messages
before or after the services hours of operation. These calls will not be returned.
The last same-day reservation is taken one hour before the service ends for
the day. For trips during the first hour of operation, please call the day before.
Reservations are accepted up to 24 hours in advance. Recurring trips (for example,
every Tuesday at 2pm) may be scheduled as a subscription trip if the desired
time slot is available.
Pace Call-n-Rides are affordable.
The fare for the Call-n-Ride service is $1.75 †
per one-way ride. Exact fare is required; the driver does not
make change. Cash and Ventra are accepted.
Transfers to and from Pace fixed route bus service are available only when
using the Ventra card.
Reduced fares and free rides are offered to those with RTA Reduced Fare or
Ride Free permits. Free rides are also offered to children under 7 (maximum
two children per fare paying adult), law enforcement officers and firefighters
in full uniform or presenting a badge, and active duty military personnel in
Passes and tickets may be purchased online at ventrachicago.com or at an
authorized sales center. Sales center locations may be found at ventrachicago.com
or by calling 1-877-NOW-VENTRA (1-877-669-8368).
Pick-ups and drop-offs will take place in the most efficient order geographically.
Drivers may combine individual trips to create shared rides. Other passengers'
destinations may not be directly in line with yours, so your patience is requested
as the driver attempts to serve all destinations in a logical manner.
If you make a reservation but later determine that you need to cancel, please
do so immediately. Drivers record passengers who reserve a trip but are not
available for pick-up at the assigned time. Passengers who are recorded as 'no-shows'
multiple times may be prohibited from using the service in the future.
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† As of January 1, 2016,
regular fixed route and Call-n-Ride fares paid with cash are $2 and reduced
fares paid with cash are $1. ADA Paratransit and Dial-a-Ride fares are unchanged.
Paying more is entirely avoidable, as there′s no extra charge for customers
who use Ventra.