Paratransit Services

Chicago ADA Service

Passenger Ride Time Report Form

If you believe your trip was excessively long, please let us know by filling in the "Passenger Ride Time Report Form".

Passenger Appointments

When you are scheduling your trip, the call taker will ask you if you have an appointment time. Let him/her know so they can schedule appropriately. Be sure to allow enough time to get from the vehicle to the actual appointment.

For example if you have to be at work or have a medical appointment at 9:00, but will need fifteen minutes to get to your desk or get signed in, tell the call taker your appointment is at 8:45.

Pace strives to get all riders to their appointments on-time. However, because of factors beyond our control (i.e. traffic, weather, etc.), we have established an on-time performance standard for appointment arrivals of 90%.

Chicago ADA Service

Pace is committed to providing quality transit services for all our customers. We recognize that some customers’ disabilities will not permit them to use fixed route bus and rail service. Pace’s Chicago ADA Paratransit Services program provides transportation that is comparable to the level of service provided in our fixed route service.

The Chicago ADA Paratransit Services Program:

• provides service that is comparable to the length of time it would take on the fixed route system, including transfers and wait time;
• operates on comparable days and hours as the fixed route system;
• is provided without regard to the purpose of the trip,
• Paratransit Fare Info

We welcome customers who have been certified as “ADA Paratransit Eligible” and look forward to meeting your transportation needs.

Chicago ADA Service Informational Brochures *

Paratransit Service City of Chicago Customer Guide

TAP Program Info Page

Mobility Direct Customer Guide

* Informational Brochures are in PDF format.

Eligibility for Chicago ADA Paratransit Services

Pace’s ADA Paratransit Services program provides origin to destination  transportation to "ADA paratransit eligible" persons who are unable to use accessible fixed route bus and rail service due to their disability.

The Regional Transportation Authority (RTA) determines eligibility based upon functional considerations. To obtain information about the categories of eligibility or to apply for ADA Paratransit Services transportation, call:

Regional Transportation Authority (RTA) ADA Information and Links

• Voice (312) 663-HELP (4357)

• TTY (312) 913-3122

For assistance call
Pace Chicago ADA Service Customer Relations

Voice (800) 606-1282

TTY(888) 847-0093

or use our internet Request Information form.