ADA Alerts and Notices


Chicago Paratransit Vehicle

Introducing TripCheck

We know our riders have places to be and schedules to keep, and we're always looking for new ways to help them get from place to place. We're pleased to announce an innovative new service, available today, that will help you keep track of your Pace Paratransit trips in the city and the suburbs. (It will also work on Pace-operated Dial-a-Rides.)

TripCheck is a new tool to view and cancel scheduled rides without having to call a carrier. You can access it today at! If you want to cancel a trip, you must do so two or more hours before its scheduled time. You can also view past trip details.

This tool is available for all riders of Pace ADA Paratransit riders in the City of Chicago and the suburbs, as well as riders of Pace-operated Dial-a-Ride services. Find out more here.


NEW ADA Paratransit Late Trip Reimbursement Program

Starting January 1, 2018, fares paid for paratransit trips with excessively late pick-ups will be reimbursed. An excessively late pick-up is a one that occurs 60 minutes or more after the on-time pick-up window (20 minutes in the city, 15 minutes in the suburbs). Passengers must still pay their fare at the time of the trip, but Pace will tally all late pick-ups at the end of each quarter and send a $3.25 one-ride ticket per late pick-up to the rider for use at a later date.

If you experienced a late trip January-March 2018, your reimbursement ticket(s) were mailed this April, along with a letter indicating the date(s) of your late trip(s). Please note that tickets will be mailed to the mailing address you have on file with the RTA. Sometimes home and mailing addresses differ, so we encourage you to make sure your mailing address on file with the RTA is up-to-date.


ADA Fare Update

Please be advised that due to a $0.25 fare increase scheduled to take effect January 1, 2018 (pending RTA Board approval), ADA one-way fares will increase to $3.25 and books of 10 ADA Paratransit Service tickets will increase in price from $30.00 to $32.50. Pace will stop selling the $30.00 books as of December 15, 2017. We ask that you order/purchase the appropriate number of tickets to get you through the end of the year. There will be no refunds or exchanges on tickets so please only order what you need in $3.00 tickets. There will be a one month grace period in which $3 tickets will be accepted without a $0.25 surcharge. Beginning February 1, 2018, a $0.25 surcharge will be required if paying with a $3 ticket.


Check out the latest editions of Pace ADA News

The June editions of Pace ADA News are now available. Visit our newsletter page for PDF and Microsoft Word versions of the suburban and City of Chicago newsletters. Alternative formats are available by request. Call 847-228-2322, option 2 to hear a recording or call 847-364-7223, option 3 or email to request braille, large print or language translations.


I-90 ADA changes handout

TAP rides will buy Chicago taxi trips worth up to $20 starting Feb. 1!

Effective February 1, when you purchase a TAP ride, your money will take you farther! Pace will now pay for rides costing up to $20 - and the cost to you will still be just $3 using your TAP card.

If your trip costs more than $20, you'll still have to pay the taxi driver the extra amount. For example, if your ride costs $21, you'll swipe your TAP card for the $3 fare and pay the extra $1 at the end of your ride. TAP is a program that applies only to taxi rides originating in the City of Chicago.

Visit or call (800) 606-1282 (option 4) for more information!

 Anyone who has received ADA Paratransit certification from the RTA is eligible to request a TAP card.


ADA News launches in city and suburbs

Newsletter to provide service updates and address frequently asked questions about Pace ADA Paratransit Service


As part of Pace's ongoing efforts to boost passenger communications, Pace recently launched newsletters created for suburban and City of Chicago Pace ADA Paratransit Service riders. Pace's ADA News originated with a request from Pace's ADA Committees who alerted Pace to the need for a central source for service information. To meet that need, Pace created quarterly newsletters to update riders about ADA service improvements and provide answers to common questions.

The newsletters will be distributed on ADA paratransit vehicles, distributed to community centers like libraries and workshops for people with disabilities, posted online, and recorded on the Pace Newsline (847-228-2322). To request alternative formats, including Braille and large print, or to request a copy by mail, please contact Pace Customer Relations by phone at 847-364-7223, option 3, or by email at

PDF and text versions of these newsletters are available in the Newsletter section

Attention Pace ADA Paratransit Riders

Pace′s ADA Reasonable Accommodations Policy is now available

Please review Pace′s ADA Reasonable Accommodations Policy.


Paratransit Pick Up/Drop Off Points at Popular Destinations

Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing.

Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.


Get e-mail updates when this information changes.



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