Attention ADA Passengers

Get e-mail updates when this information changes.

Change in Reservation Hours as of January 1, 2010

Please be aware the reservations hours for ADA services change as of January 1, 2010.

City of Chicago ADA Services

Reservations for the City of Chicago ADA services will be taken

Monday through Sunday 6:00am to 7:00pm.

Suburban ADA Services:

Reservations hours for Pace Suburban ADA services will be taken

Monday through Friday 6:00am to 7:00pm;

Saturday 8:00am to 5:00pm (when Sunday ADA service is available)

Sunday 8:00am to 5:00pm

Reservations

Reservations can be made one day prior to needing service and trip requests can be made at any time during the reservation hours. Please check the ADA Paratransit Service Directory section (above)  for the call in times for your area.

The Service Provider Has the Ability to Negotiate Trip Times

If the time you request is not available, the service provider has the ability to negotiate trip times. The call takers must offer you a trip within one useful hour before or after your requested time. If you have an appointment time or other commitment, please advise the call taker.

Travel Time

A trip is considered on time if the bus arrives within 15 minutes after the scheduled pick-up time. Also, Pace paratransit services are shared rider programs and other riders may be picked up and/or dropped off during your trip. Most trips will take longer than a direct trip. It is important that you keep these factors in mind when requesting a pick-up time.

For More Information

If you have any questions about Pace’s ADA Paratransit Service, please contact Pace’s Customer Relations at 847-364-7223.

Blue Ribbon Committee Final Report