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Attention ADA PassengersGet e-mail updates when this information changes.
Change in Reservation Hours as of January 1, 2010Please be aware the reservations hours for ADA services change as of January 1, 2010. City of Chicago ADA Services Reservations for the City of Chicago ADA services will be taken
Suburban ADA Services: Reservations hours for Pace Suburban ADA services will be taken
Reservations Reservations can be made one day prior to needing service and trip requests can be made at any time during the reservation hours. Please check the ADA Paratransit Service Directory section (above) for the call in times for your area. The Service Provider Has the Ability to Negotiate Trip TimesIf the time you request is not available, the service provider has the ability to negotiate trip times. The call takers must offer you a trip within one useful hour before or after your requested time. If you have an appointment time or other commitment, please advise the call taker. Travel TimeA trip is considered on time if the bus arrives within 15 minutes after the scheduled pick-up time. Also, Pace paratransit services are shared rider programs and other riders may be picked up and/or dropped off during your trip. Most trips will take longer than a direct trip. It is important that you keep these factors in mind when requesting a pick-up time. For More InformationIf you have any questions about Pace’s ADA Paratransit Service, please contact Pace’s Customer Relations at 847-364-7223.
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