Pace Bus - Chicago ADA Paratransit Service Improvements

Pace Home » Paratransit Service

More Information:
• Paratransit Service
• ADA Paratransit Guide
• ADA Service Guidelines
• ADA Paratransit Service Directory
• Dial-a-Ride Service Directory
• ADA Advisory meetings
• Chicago ADA Service
• ADA Ride Time Report Form
• Informacion en Espanol
• Fare Information

Paratransit Service
ADA/Paratransit Service

Fixed Route Bus System
Fixed Route Bus System

Vanpool Incentive Program
Vanpool Incentive Program

* = Documents are in Adobe Acrobat .PDF format.

Get Adobe Acrobat Reader

Visually Impaired persons will benefit from this special version of Adobe Acrobat Reader

Chicago ADA Paratransit Service Improvements


Effective Friday, March 28, 2008, there is a new process to book your trips in the Chicago ADA service area. Reservations will be taken on Friday, March 28, 2008, for transportation on Saturday, March 29, 2008. Please read below for details.

On July 1, 2006 Pace became responsible for managing the Americans with Disabilities Act (ADA) Paratransit Service in the city of Chicago. After transitioning existing operations, Pace held public meetings from April through May of 2007 to obtain feedback from passengers on the recommendations for restructuring of service.

The consensus was that the current service model, which we inherited from CTA, does not work. It is evident a new service design and implementation of technologies is needed to better serve our passengers.

Service Area Details

One major change that will improve many aspects of Chicago ADA Paratransit Service is the introduction of 3 service areas in Chicago.

Chicago ADA Service Areas (Zones) Click to Zoom *

Chicago ADA Service Area Map

Pace has established three service areas (zones) for the Chicago ADA service. One carrier will be assigned to each service area. To book a trip, you need only call the carrier for the service area where your trip begins. Your return trip will be scheduled by that carrier. Again, it will only require one call.

The only time you will need to make more than one call is if you book multiple trips during the day, some originating in a different area. You would then have to make a second call to the carrier of the area where your additional trips begin.

For example, if you travel from the South area to the North area in the morning, and back in the afternoon, you would book your entire trip in one call with the South area carrier. However, if you travel from the South area to the North area in the morning, but need to make additional trips in the North area before returning to the South area, you would call the South area carrier for the original trip and your return trip. You would need to make a second call to the North area carrier for the additional midday trips.

The service areas and carriers are as follows:

  • Service Area 1 (South): SCR
  • Service Area 2 (Central): CDT
  • Service Area 3 (North): MV Transportation

Booking your trip

For most trips, you will call one number to book your trip. Pace has established three service areas (zones). One carrier is assigned to each area. All three carries will operate 24 hours a day, 7 days a week but mirror fixed route service hours. Reservations will be taken Monday through Sunday 6:00am to 7:00pm.

The phone number for each service area is as follows. (See map for more detail.)

If your trip originates in:

Service Area 1 (South Zone - 71st St. south to Sibley)

Voice ----866-926-9631
TTY -----866-764-1134

Service Area 2 (Central Zone - between 71st St and Fullerton)

Voice --- 866-926-9632
TTY -----866-764-1135

Service Area 3 (North Zone - Fullerton north to Central)

Voice --- 866-926-9633
TTY ---- 866-764-1136

To book a trip, you call the carrier for the service area where your trip begins. Your return trip will be scheduled by the same carrier. Again, both trips require one call. For example:

If you travel from the South (Service area 1) to the North (Service area 3) or the Central (Service area 2) area you call the South area carrier for the original trip and your return trip.

There may be a few trips that would require you to call more than one carrier. If you are taking additional trips in the area you have traveled into, you would need to make a second call to the carrier in the service area where your additional trips originate. For example:

If you travel from the South service area into the Central service area and then choose to travel within the Central service area, you would book your first trip with the South service area carrier and you would book your trips to travel within the Central service area with the Central service area carrier.



Other Improvements


Guaranteed trip reservations

Customers no longer have to make multiple calls to carriers in a search of service. Passengers are guaranteed a trip reservation in accordance with FTA regulations. The carrier must accommodate all trip requests within the negotiable hour window. This means the carrier may negotiate pick up times an hour before or after the desired departure time and is required to provide a trip within this hour window.


Extension of the service area to the north, west and south of Chicago

The Chicago ADA service area has been extended to include more of Northwest, Southwest and South suburban Cook County. This would provide some direct service into these areas without transferring with suburban services. However, when traveling within the suburban areas reservations will continue to be booked with the suburban carrier in that service area.


Transportation to additional public places

The service boundaries were expanded to include common points of interest identified by customers at the public meetings held throughout Chicago. The service area has been expanded to include transportation to the following locations:


  • River Oaks Shopping Center
  • Chicago Ridge Mall
  • Brookfield Zoo
  • North Riverside Park Mall
  • Hines Veterans Administration Hospital
  • Loyola University Medical Center
  • Lutheran General Hospital
  • Golf Mills Shopping Center
  • Old Orchard Shopping Center


Subscription service will continue uninterrupted

Subscription services will continue to be provided to existing passengers uninterrupted. Pace has decreased the waiting list for subscription service and plans to increase subscription service with the additional service providers in the restructured service.


Regarding Transfers

Transfers will be required when traveling to and from the North Service Area 3 and the South Service Area 1. The transfers will be vehicle to vehicle transfers. The passenger will stay on board the vehicle until the connecting vehicle arrives.


Can I travel outside my home service area without transferring?

Yes, for most of your trips. If you are traveling to a neighboring service area you will be able to travel direct without transferring. For example:

If you travel from the South (Service area 1) to the neighboring Central area (Service area 2).


When will I need to transfer between service areas?

The only time a transfer will be necessary is when you are traveling from the North Service Area 3 to the South Service Area 1, or the South Service Area 1 to the North Service Area 3. The transfer will be free and your driver will wait with you until the second vehicle arrives to pick you up.

Note: The transfer procedure between suburban and city services does not change. You will continue to book your trip from the suburbs to the city with both the suburban carrier and the city carrier for the service area you are entering.
 


If my trip requires a transfer, do I book each segment of the trip with both carriers?

No. For transfers between Service Area 1 and 3 you need only call the carrier for the service area where your trip originates to book both legs of your trip. Your trip, including your return trip will be reserved with one phone call. Pace will coordinate the connection between the transferring vehicles.


What if the transferring vehicle is late?

The carrier may provide a direct trip if the connecting vehicle is estimated to be more than 10 minutes late for the transfer.




Frequently Asked Questions

Will I be able to travel outside my home service area without transferring?

Yes, for most of your trips. You will continue to be able to ride anywhere in the city, and to some new destinations outside the city to which you may be able to get a direct trip (see map for more information). If you are traveling to a neighboring service area, for example Area 1 to Area 2, you will be able to travel direct without transferring. The only time a transfer will be necessary is when you are traveling from Area 1 to Area 3, or Area 3 to Area 1. The transfer will be free and your driver will wait with you until the second vehicle arrives to pick you up.


Why do I have to transfer if I travel between Area 1 and Area 3?

In order to improve the efficiency of service and on-time performance, Pace is assigning one carrier to each of the service areas. Because the carriers will be focusing on a smaller segment of the city, your trips are more likely to be on time, and more direct. Longer trips across the city put a strain on the availability of service and hurt on-time performance.


If my trip requires a transfer, do I book each segment of the trip with both carriers?

No. You need only call the carrier for the service area where your trip originates to book the entire trip. Pace will handle the arrangements for the vehicle you will transfer to, and also your return trip when you call to book your trip. Your entire trip will be reserved with one phone call!


If I live in the suburbs but within a service area, do I use “Chicago” service or suburban service?

If your trip originates in a suburb that is within the extended service area and you are traveling into and out of Chicago, you may book your trip with the city carrier for the service area you are entering. If your trip is suburb-to-suburb, you will book your trip with the suburban service.


Will there be any changes to subscription trips?

No. If you currently have a subscription trip, that will continue after the transition. In addition, Pace wants to give more subscriptions to riders. Call Pace Customer Relations at (800) 606-1282 (voice) or 708-339-4062(TTY) to see if you qualify for subscription service.


Whom do I call if I have a complaint?

Pace's Customer Relations number will not change. It is (800) 606-1282 (voice) and choose option 2 or 708-339-4062(TTY).


Will there be a fare increase?

As of February, 2008, Pace has no plans to raise fares in the foreseeable future. However, we are regulated by very strict state guidelines regarding how much we have to collect in fares relative to our cost to operate the service.


If I'm a senior, do I ride free?

Free rides are not available for seniors on ADA paratransit service. Free rides are only available to registered seniors on fixed route Pace buses, CTA buses and trains, and Metra trains. Call the RTA at 836-7000 from any area code to inquire about how to register for these free rides on fixed route buses and trains.


If a different carrier's vehicle comes to pick me up other than the one that operates in my service area, should I assume this is the correct vehicle for my pickup? Will Pace notify me as to what vehicle is on its way?

Occasionally, during periods of heavy demand, a different carrier may be assigned to some trips. If this happens for a trip that you've booked, Pace will make every effort to notify you ahead of time so that you know which vehicle to look for.


If I use the Taxi Access Program (TAP), do I have to transfer between area 1 and area 3?

No. There are no changes to the Taxi Access Program. You will not need to change vehicles at any time if you are using TAP for your trip.

Paratransit Service

 

 

link to Blue Ribbon Committee Final Report
Blue Ribbon Committee Final Report

 



For More Information

If you have any questions about Pace's ADA Paratransit Service, please contact Pace's Customer Relations at 847-364-7223 (Voice) or 708-339-4062 (TTY)


RSS Symbol Home | Schedules/Maps | Programs | News & Events | About Pace | Business Opportunities | Pace Store | Customer Service | RSS Feeds

© Copyright Pace Suburban Bus. All Rights Reserved. Privacy Policy | Employment | Site Map | Transit Links | Info en Espanol

Paid Advertisement