ADA Alerts and Notices
We know our riders have places to be and schedules to keep, and
we're always looking for new ways to help them get from place to
place. We're pleased to announce an innovative new service, available
today, that will help you keep track of your Pace Paratransit trips
in the city and the suburbs. (It will also work on Pace-operated
TripCheck is a new tool to view and cancel scheduled rides without
having to call a carrier. You can access it today at
If you want to cancel a trip, you must do so two or more hours before
its scheduled time. You can also view past trip details.
This tool is available for all riders of Pace ADA Paratransit
riders in the City of Chicago and the suburbs, as well as riders
of Pace-operated Dial-a-Ride services. Find
out more here.
NEW ADA Paratransit Late Trip Reimbursement Program
Starting January 1, 2018, fares paid for paratransit trips with
excessively late pick-ups will be reimbursed. An excessively late
pick-up is a one that occurs 60 minutes or more after the on-time
pick-up window (20 minutes in the city, 15 minutes in the suburbs).
Passengers must still pay their fare at the time of the trip, but
Pace will tally all late pick-ups at the end of each quarter and
send a $3.25 one-ride ticket per late pick-up to the rider for use
at a later date.
If you experienced a late trip January-March 2018, your reimbursement
ticket(s) were mailed this April, along with a letter indicating
the date(s) of your late trip(s). Please note that tickets will
be mailed to the mailing address you have on file with the RTA.
Sometimes home and mailing addresses differ, so we encourage you
to make sure your mailing address on file with the RTA is up-to-date.
ADA Fare Update
Please be advised that due to a $0.25 fare increase scheduled
to take effect January 1, 2018 (pending RTA Board approval), ADA
one-way fares will increase to $3.25 and books of 10 ADA Paratransit
Service tickets will increase in price from $30.00 to $32.50. Pace
will stop selling the $30.00 books as of December 15, 2017. We ask
that you order/purchase the appropriate number of tickets to get
you through the end of the year. There will be no refunds or exchanges
on tickets so please only order what you need in $3.00 tickets.
There will be a one month grace period in which $3 tickets will
be accepted without a $0.25 surcharge. Beginning February 1, 2018,
a $0.25 surcharge will be required if paying with a $3 ticket.
Check out the latest editions of Pace ADA News
The June editions of Pace ADA News are now available. Visit
our newsletter page
for PDF and Microsoft Word versions of the suburban and City of
Chicago newsletters. Alternative formats are available by request.
Call 847-228-2322, option 2 to hear a recording or call 847-364-7223,
option 3 or email
to request braille, large print or language translations.
ADA changes handout
TAP rides will buy Chicago taxi trips worth up to
$20 starting Feb. 1!
Effective February 1, when you purchase a TAP ride, your money
will take you farther! Pace will now pay for rides costing up to
$20 - and the cost to you will still be just $3 using your TAP card.
If your trip costs more than $20, you'll still have to pay the
taxi driver the extra amount. For example, if your ride costs $21,
you'll swipe your TAP card for the $3 fare and pay the extra $1
at the end of your ride. TAP is a program that applies only to taxi
rides originating in the City of Chicago.
Visit TAPandMD.com or
call (800) 606-1282 (option 4) for more information!
Anyone who has received ADA Paratransit certification from
the RTA is eligible to request a TAP card.
ADA News launches in city and suburbs
Newsletter to provide service updates and address frequently
asked questions about Pace ADA Paratransit Service
As part of Pace's ongoing efforts to boost passenger
communications, Pace recently launched newsletters created
for suburban and City of Chicago Pace ADA Paratransit Service
riders. Pace's ADA News originated with a request from Pace's
ADA Committees who alerted Pace to the need for a central
source for service information. To meet that need, Pace
created quarterly newsletters to update riders about ADA
service improvements and provide answers to common questions.
The newsletters will be distributed on ADA paratransit vehicles,
distributed to community centers like libraries and workshops for
people with disabilities,
posted online, and recorded on the Pace Newsline (847-228-2322).
To request alternative formats, including Braille and large print,
or to request a copy by mail, please contact
Pace Customer Relations by phone at 847-364-7223, option 3,
or by email at Passenger.Services@PaceBus.com.
PDF and text versions of these newsletters are available in the
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers
to use when visiting some of Chicagoâ€²s most popular destinations.
This will make it easier for customers to find their vehicle, and
for the vehicle to find customers at locations that are crowded
or where it could be confusing.
Customers who are being picked up at these locations
should look for the Pace bus stop sign in the area listed with each
destination. Also, vehicles will use these same locations
to drop off passengers at these destinations.
|Harold Washington College
|| East of the school, on the corner of Lake
Street at Wabash Street
|Jesse Brown V.A. Hospital
|| East entrance on Damen Avenue
|| North side of park on Randolph Street, in
front of Visitor Center
||Family Pavilion Entrance, Riva/ Entrance 1 and Entrance
2 off Grand Ave.