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ADA Alerts and Notices


Chicago Paratransit Vehicle

I-90 ADA changes handout

Check out the latest editions of Pace ADA News

The June editions of Pace ADA News are now available. Visit our newsletter page for PDF and Microsoft Word versions of the suburban and City of Chicago newsletters. Alternative formats are available by request. Call 847-228-2322, option 2 to hear a recording or call 847-364-7223, option 3 or email to request braille, large print or language translations.


TAP rides will buy Chicago taxi trips worth up to $20 starting Feb. 1!

Effective February 1, when you purchase a TAP ride, your money will take you farther! Pace will now pay for rides costing up to $20 - and the cost to you will still be just $3 using your TAP card.

If your trip costs more than $20, you'll still have to pay the taxi driver the extra amount. For example, if your ride costs $21, you'll swipe your TAP card for the $3 fare and pay the extra $1 at the end of your ride. TAP is a program that applies only to taxi rides originating in the City of Chicago.

Visit or call (800) 606-1282 (option 4) for more information!

 Anyone who has received ADA Paratransit certification from the RTA is eligible to request a TAP card.


ADA News launches in city and suburbs

Newsletter to provide service updates and address frequently asked questions about Pace ADA Paratransit Service


As part of Pace's ongoing efforts to boost passenger communications, Pace recently launched newsletters created for suburban and City of Chicago Pace ADA Paratransit Service riders. Pace's ADA News originated with a request from Pace's ADA Committees who alerted Pace to the need for a central source for service information. To meet that need, Pace created quarterly newsletters to update riders about ADA service improvements and provide answers to common questions.

The newsletters will be distributed on ADA paratransit vehicles, distributed to community centers like libraries and workshops for people with disabilities, posted online, and recorded on the Pace Newsline (847-228-2322). To request alternative formats, including Braille and large print, or to request a copy by mail, please contact Pace Customer Relations by phone at 847-364-7223, option 3, or by email at

PDF and text versions of these newsletters are available in the Newsletter section

Chicago ADA Paratransit Changes

On July 15, 2016, Pace will implement two important changes for Chicago ADA Paratransit customers.

1. There will be a new, special number to call to check on the status of your ride. This number can be used to check on trips booked through any Chicago ADA carrier. This number cannot be used to book trips, only to check on their status.

To check on the status of your trip, call 1-800-606-1282 and press option one.
Passengers will continue to call their current carrier to book trips.

2. Trips will be distributed among all Chicago ADA carriers, regardless of zone. That means a different carrier than the one you called to book your trip may pick you up. You will continue to call the same number you currently do to book your trips. Please note that all carrier vehicles are marked with a Pace logo.

These changes are for Chicago riders only. Suburban ADA riders are not affected.


Attention Pace ADA Paratransit Riders

Pace′s ADA Reasonable Accommodations Policy is now available

Please review Pace′s ADA Reasonable Accommodations Policy.



Attention Pace ADA Paratransit Riders

Navy Pier Drop Off / Pick Up Location Relocated Due to Construction

Effective immediately (May 18, 2015) and until construction is complete, Pace ADA Paratransit vehicles serving Navy Pier will drop off and pick up passengers at Entrance 1. Entrance 1 is at the west end of the pier near RIVA Restaurant, Festival Hall and; WBEZ Radio.


Paratransit Pick Up/Drop Off Points at Popular Destinations

Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing.

Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.



Get e-mail updates when this information changes.


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