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What's New at Pace?
With the increase of activity occurring in the Central Lake County region, Pace will implement a new transit structure in order to provide better and more reliable service to residents and businesses in the area.
The goal of this project is to increase frequency on routes that are experiencing overcrowding, improve our on-time performance, and increase connectivity in west-central Lake County and new timed connections at the College of Lake County.
Because of the magnitude of changes pertaining to this project, the completed restructuring will be implemented in two phases: Phase 1 will be implemented on December 22, 2013, and Phase 2 will be implemented in March, 2014.
The following routes will experience Phase I changes: 272, 563, 564, 565, 568, 569, 570, 571, 572, the Round Lake Area Call-n-Ride, and the Vernon Hills – Mundelein Call-n-Ride.
A new Downtown Waukegan Posted Stops policy will also be implemented at designated boarding and alighting locations.
A brief overview of the Lake County Route changes is now visible inside the buses and available online.
Thanksgiving Weekend Service Schedule
The Rosemont Entertainment Circulator schedule has been adjusted to reflect the Outlet Mall’s holiday schedule.
All routes except for Routes 471 and 472 will resume operating on a weekday schedule on Friday, November 29, 2013.
Routes 471 and 472 will operate a Saturday schedule on Friday, November 29, 2013 and Saturday, November 30 2013, resuming regular service on Monday, December 2, 2013.
Please note that select Pace routes providing connections with Metra may be adjusted in line with special Metra holiday schedules.
Please see notices posted on buses and the Passenger Notices section of PaceBus.com for more information.
Transportation Symposium to be held December 3
Procurement officials from Pace, RTA, CTA, Metra, IDOT, and the Illinois Tollway are collaborating on December 3 to help local businesses learn more about opportunities to provide goods and services to the transportation agencies serving northeastern Illinois.
Seminars, networking opportunities and forecasts for 2014 procurement opportunities are all on the agenda. The event is intended to help local businesses learn about lucrative business opportunities while helping the agencies to expand the pool of businesses who can provide the best products and services that keep the region’s transportation system moving.
The event will be held on Tuesday, December 3, 2013, from 9am to 6pm at the Chicago Hilton and Towers, 720 S. Michigan Avenue in Chicago. More information as well as a registration form is available at mgpgevents.com or by calling (312) 454-6100.
Pace staff will be at suburban transit centers over the next few weeks in an effort to put Ventra cards directly into the hands of the agency’s customers to ease their transition to the new fare payment system. A total of nine events will occur during the weeks of November 18 and December 2. As a thank you for trying Ventra, Pace has pre-loaded the cards with $2 of transit value, enough for one adult fare and up to two transfers within two hours.
To receive one of the free cards, customers must fill out a registration form available on-site. A valid, state-issued photo ID must be presented in order for Pace representatives to verify name and address information. Customers have the option of waiting for staff to complete the registration process on-site to receive a card immediately or turning in a verified form and receiving their card by mail within 3-5 business days. To participate, customers must present their form in person; forms submitted via post will not be accepted. RTA Reduced Fare and Ride Free Program customers are not eligible to participate, as they already have or will soon receive a free, Ventra-compatible card from the RTA. Customers who already have a Ventra card are also ineligible to participate.
Once customers have their Ventra card, they can add passes or transit value at VentraChicago.com or by phone at 877-NOW-VENTRA, or at a participating Ventra retail location. Retail location information is available online or by phone. Before Ventra, Pace had only 50 retail locations at which customers could buy Pace passes. Ventra’s retail network now has nearly 300 suburban locations, and will eventually grow to 500.
Pace Ventra Card Distribution Events
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago's most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.
Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Govenor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.
For more information about the OEIG or to file a complaint, visit www.inspectorgeneral.illinois.gov. Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:
69 W. Washington Street, Ste. 3400
607 E. Adams Street, 14th Floor
An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.
E-mail notifications are sent automatically to subscribers when new information is posted to Pace's website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.
To learn more or to subscribe please click here.
As public transit makes significant strides in the 21st century the Pace newsletter, Moving Forward, is designed to keep you informed of the agency's happenings and some of the latest initiatives in suburban transportation.
To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.
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