What′s New at Pace?
Attention Pace ADA Paratransit Riders
Navy Pier Drop Off / Pick Up Location Relocated Due to Construction
Effective immediately (May 18, 2015) and until construction is complete, Pace ADA Paratransit vehicles serving Navy Pier will drop off and pick up passengers at Entrance 1. Entrance 1 is at the west end of the pier near RIVA Restaurant, Festival Hall ′ WBEZ Radio.
IDOT launches listening tour to discuss infrastructure
The Illinois Department of Transportation recently announced a series of listening sessions over the next month to discuss the state's infrastructure needs and the steps required to make sure the right investments are being made to keep Illinois competitive in a 21st century global economy. The meetings will be held in multiple communities throughout the state, with a goal of presenting Governor Rauner's office with a comprehensive package of recommendations for consideration this spring.
Local meetings scheduled thus far are listed below. The full list of meetings is available at www.idot.illinois.gov and will be updated regularly.
Pace encourages its customers to consider attending one of the meetings or taking IDOTís survey and expressing support for improved funding for public transit infrastructure. The Chicago regionís 10-year public transit capital needs have grown to $36.1 billion. Paceís reinvestment needs total $2.2 billion with a $475 million backlog and $1.8 billion in future capital needs. Improved capital funding means newer, more reliable and fuel-efficient buses as well as having the number of vehicles necessary to enhance and expand service in the growing and changing suburban environment. For more information about the regionís capital needs for transit, please visit http://www.rtachicago.com/finance-management/item/1117-rta-region-s-transit-capital-needs
Below are Chicago-area meeting dates for IDOTís listening tour. IDOT requests that meeting attendees RSVP. Please visit www.idot.illinois.gov for more information.
North Cook County
South Cook County
Chicago (admission fee may apply)
Will County (admission fee may apply)
The American Bus Benchmarking Group (ABBG), a research organization that works with mid-sized bus public transit agencies, is surveying Pace passengers and your help is requested. Survey results are shared with Pace and other participating transit agencies to learn about issues affecting customer perceptions of their service. Participating agencies then collaborate to address the issues and generate innovative ways to improve service and customers' experience.
Please consider spending a few minutes to take the ABBG survey, as a higher number of participants improves the quality of the data and our ability to prioritize service improvements based on customer needs.
Postseason service to the United Center
Going to see the home team battle their way to the finals at the United Center? Pace's Madison Stadium Express continues to serve to all Saturday and Sunday playoff games for both the Bulls and Blackhawks for the remainder of the season. For only $4.00 per person each way and free parking at our Park-n-Rides, our convenient service is available from Buffalo Grove, Schaumburg, Bolingbrook, and Burr Ridge.
Check the Madison Stadium Express schedule for specific departure locations and times. Go Bulls and Blackhawks!
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.
Office of Executive Inspector General Provides Oversight
Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.
For more information about the OEIG or to file a complaint, visit www.inspectorgeneral.illinois.gov. Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:
69 W. Washington Street, Ste. 3400
607 E. Adams Street, 14th Floor
An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.
E-mail notifications are sent automatically to subscribers when new information is posted to Pace′s website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.
To learn more or to subscribe please click here.
As public transit makes significant strides in the 21st century the Pace newsletter, Moving Forward, is designed to keep you informed of the agency′s happenings and some of the latest initiatives in suburban transportation.
To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.
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