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What's New at Pace?
Friday, August 8, 2014 will be the last day that magnetic stripe RTA Ride Free permits for seniors or people with disabilities will be accepted.
Customers with expired or expiring permits should check/renew their eligibility through the Benefit Access Program by calling the Illinois Department on Aging at (800) 252-8966 or visiting www.illinois.gov/aging and clicking the Benefit Access tab.
If you have not received your Ventra-compatible permit or need help, please call the RTA at (312) 913-3110
Express Service to Cubs and White Sox Home Games
Chicago baseball fans are excited for action on the diamonds after the brutally unpleasant winter. Once again, Pace offers the convenient, money-saving option of using Pace' s Express Service to Popular Destinations to get to the game and avoid the hassles of traffic congestion and expensive parking near the ballparks. Fares are $4.00 per fan, each way. Short on cash or don' t have exact fare? Use a Ventra Card or contactless debit or credit card for the quick and easy way to pay.
White Sox fans can ride from any of six free Park-n-Ride lots in Bolingbrook, Palos Heights, Tinley Park, Markham, Burr Ridge and Oak Lawn. The service is available for opening day; weekend and holiday games during the months of April, May and September; and all home games during June, July and August.
Service to Cub games operates from free Park-n-Rides in Schaumburg and Lombard, serving the home opener, night games, weekend and holiday games, and every game in June, July and August. There is no service to daytime weekday games in April, May, September, or October.
For more information about the routes, including departure locations and times, please visit the Express Service to Popular Destinations page.
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago's most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.
Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.
For more information about the OEIG or to file a complaint, visit www.inspectorgeneral.illinois.gov. Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:
69 W. Washington Street, Ste. 3400
607 E. Adams Street, 14th Floor
An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.
E-mail notifications are sent automatically to subscribers when new information is posted to Pace's website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.
To learn more or to subscribe please click here.
As public transit makes significant strides in the 21st century the Pace newsletter, Moving Forward, is designed to keep you informed of the agency's happenings and some of the latest initiatives in suburban transportation.
To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.
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