What's New at Pace?
The American Bus Benchmarking Group (ABBG), a research organization that works with mid-sized bus public transit agencies, is surveying Pace passengers and your help is requested. Survey results are shared with Pace and other participating transit agencies to learn about issues affecting customer perceptions of their service. Participating agencies then collaborate to address the issues and generate innovative ways to improve service and customers' experience.
Please consider spending a few minutes to take the ABBG survey, as a higher number of participants improves the quality of the data and our ability to prioritize service improvements based on customer needs.
You are invited to the Pulse Milwaukee Line public meeting
Pace's new arterial bus rapid transit (ART) network, Pulse, will provide enhanced express bus service to commuters using the latest technology and streamlined route design.
Pulse is designed to provide fast, frequent and reliable bus service in heavily traveled corridors of suburban Chicagoland. With the first line on Milwaukee Avenue scheduled to launch in 2017, Pulse will differ from regular fixed route bus service in quite a few ways.
Please join us for the first public meeting for the Pulse Milwaukee Line to learn more about this new service type:
Wednesday, April 22, 2015
For more information about Pulse, please visit www.pacebus.com/pulse.
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago's most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.
Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.
For more information about the OEIG or to file a complaint, visit www.inspectorgeneral.illinois.gov. Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:
69 W. Washington Street, Ste. 3400
607 E. Adams Street, 14th Floor
An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.
E-mail notifications are sent automatically to subscribers when new information is posted to Pace's website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.
To learn more or to subscribe please click here.
As public transit makes significant strides in the 21st century the Pace newsletter, Moving Forward, is designed to keep you informed of the agency's happenings and some of the latest initiatives in suburban transportation.
To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.
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