Ventra Vending Machines
To make it easier to get and reload your Ventra Card, Pace has installed a number of vending machines throughout the suburbs. In addition to buying passes and reload Ventra accounts at hundreds of retail stores and CTA rail stations, online at VentraChicago.com or by phone at 877.NOW.VENTRA, Pace has installed Ventra vending machines at the following locations:
These machines make it even more convenient for Pace riders to use Ventra.
At any vending machine, customers can reload transit value, load Pace or CTA
passes to their account, check their balance, and even get a new card. The machines
take cash and credit/debit cards. Riders eligible for reduced or student fares
are automatically able to load the reduced fare products to their accounts at
any vending machine.
South Division closed to public
During construction at Pace South Division in Markham, the front office area is closed to the public until further notice. Customers in need of assistance should contact Pace Customer Relations at (847) 364-7223 for general inquiries, the RTA Travel Information Center at (708) 836-7000 for schedule information or Ventra Customer Service at (877) NOW-VENTRA for Ventra card or account issues.
We apologize for any inconvenience.
A letter from the Acting Executive Inspector General
A letter from the Acting Executive Inspector General.
Attention Pace ADA Paratransit Riders
Pace′s ADA Reasonable Accommodations Policy is now available
Please review Pace′s ADA Reasonable Accommodations Policy.
Attention Pace ADA Paratransit Riders
Navy Pier Drop Off / Pick Up Location Relocated Due to Construction
Effective immediately (May 18, 2015) and until construction is complete, Pace ADA Paratransit vehicles serving Navy Pier will drop off and pick up passengers at Entrance 1. Entrance 1 is at the west end of the pier near RIVA Restaurant, Festival Hall and; WBEZ Radio.
Paratransit Pick Up/Drop Off Points at Popular Destinations
Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.
Office of Executive Inspector General Provides Oversight
Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.
For more information about the OEIG or to file a complaint, visit www.inspectorgeneral.illinois.gov. Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:
69 W. Washington Street, Ste. 3400
607 E. Adams Street, 14th Floor
An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.
E-mail notifications are sent automatically to subscribers when new information is posted to Pace′s website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.
To learn more or to subscribe please click here.
As public transit makes significant strides in the 21st century the Pace newsletter, Moving Forward, is designed to keep you informed of the agency′s happenings and some of the latest initiatives in suburban transportation.
To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.