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Vanpool Incentive Program

What′s New?


Notice: Metra BNSF Line Construction

Beginning Monday, September 28 and continuing through Friday, October 2, track maintenance at Union Station in Chicago may delay some evening trips on Metra’s BNSF Line for up to 5 minutes. The following Pace routes will wait for the arrival of the trains listed before departing:

Metra Station  Route  Normal Arrival Time of Train
 (on affected trips)
Western Springs  669  5:17  5:42  6:08
Hinsdale  668  5:22
Clarendon Hills  663  5:28  6:18
Clarendon Hills  664  5:28  6:18
Westmont  661  6:21
Westmont  665  5:31
Downers Grove Main St.  461  6:43
Downers Grove Main St.  462  6:43
Downers Grove Main St.  463  6:43
Belmont  464  6:47

Please note that only the routes listed above will depart later than scheduled in the event of a delay on the trains listed. Other Pace routes connecting with the Metra BNSF Line will continue to operate as scheduled.


Ventra Vending Machines

 Close up of Ventra Terminal

To make it easier to get and reload your Ventra Card, Pace has installed a number of vending machines throughout the suburbs. In addition to buying passes and reload Ventra accounts at hundreds of retail stores and CTA rail stations, online at or by phone at 877.NOW.VENTRA, Pace has installed Ventra vending machines at the following locations:

  • Harvey (Transportation Center at 154th Street and Park Avenue),
  • Chicago Heights (Transportation Center at 1620 Vincennes Avenue),
  • Elgin (Transportation Center at 102-06 W. Chicago Street),
  • Aurora (Transportation Center at 233 N. Broadway),
  • Waukegan (transfer location on Sheridan Road, north of Washington Street), and
  • Joliet (Union Station at 50 Jefferson Street)

These machines make it even more convenient for Pace riders to use Ventra. At any vending machine, customers can reload transit value, load Pace or CTA passes to their account, check their balance, and even get a new card. The machines take cash and credit/debit cards. Riders eligible for reduced or student fares are automatically able to load the reduced fare products to their accounts at any vending machine.

To find the nearest Ventra retailer to you, visit Ventra Locations and look up locations by ZIP code. Vending machines are located at the major Pace transfer points listed above, as well as every CTA rail station. Pace is also working to install new Ventra vending machines at several other high-traffic suburban locations.

Additionally, Pace, CTA and Metra are working together on development of the Ventra App, which launches this fall and will allow customers to buy passes, add transit value and manage their Ventra account as well as purchase and display mobile Metra passes and tickets using Ventra transit value and/or bankcards.

Registration open for Transportation Symposium & Business Exchange

Thursday, November 12, 2015

Interested in doing business with Pace, CTA, Metra, RTA, the Illinois Department of Transportation and Illinois Tollway, but don’t know where to start? The 18th Annual Transportation Symposium & Business Exchange is the best place to start.

The symposium features representatives from each agency to guide businesses through the unique procurement processes required for units of government, and to provide a forecast of anticipated purchases in the coming year. In addition, information is available about the many opportunities for minority-owned and women-owned businesses, and others meeting the criteria for the Disadvantaged Business Enterprise (DBE) certification.

A business exchange provides a forum for participants to network and develop partnerships for joint bid opportunities. These transportation agencies rely on having a large pool of businesses from which to choose in order to get the best prices and most effective use of taxpayer funds.

If you are a business owner or representative, consider joining these agencies at the Transportation Symposium & Business Exchange! The arrangements for this year’s symposium are as follows:

Thursday, November 12, 2015
8:00am – 1:00pm
South Shore Cultural Center
7059 South Shore Drive, Chicago

Admission is free, but advance registration is recommended. For more information and to register, please visit .


South Division closed to public

During construction at Pace South Division in Markham, the front office area is closed to the public until further notice. Customers in need of assistance should contact Pace Customer Relations at (847) 364-7223 for general inquiries, the RTA Travel Information Center at (708) 836-7000 for schedule information or Ventra Customer Service at (877) NOW-VENTRA for Ventra card or account issues.

We apologize for any inconvenience.


A letter from the Acting Executive Inspector General

A letter from the Acting Executive Inspector General.



Attention Pace ADA Paratransit Riders

Pace’s ADA Reasonable Accommodations Policy is now available

Please review Pace’s ADA Reasonable Accommodations Policy.



Attention Pace ADA Paratransit Riders

Navy Pier Drop Off / Pick Up Location Relocated Due to Construction

Effective immediately (May 18, 2015) and until construction is complete, Pace ADA Paratransit vehicles serving Navy Pier will drop off and pick up passengers at Entrance 1. Entrance 1 is at the west end of the pier near RIVA Restaurant, Festival Hall and; WBEZ Radio.



Chicago Paratransit Vehicle


Paratransit Pick Up/Drop Off Points at Popular Destinations

Pace has developed specific bus stops for paratransit customers to use when visiting some of Chicago′s most popular destinations. This will make it easier for customers to find their vehicle, and for the vehicle to find customers at locations that are crowded or where it could be confusing. Customers who are being picked up at these locations should look for the Pace bus stop sign in the area listed with each destination. Also, vehicles will use these same locations to drop off passengers at these destinations.




Office of Executive Inspector General Provides Oversight

Since July 1, 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has served as the Executive Inspector General for Pace, RTA, CTA, and Metra. The OEIG is an independent, non-partisan state agency that investigates allegations of fraud, waste, misconduct and other abuses among state agencies, the RTA, and the service boards.

For more information about the OEIG or to file a complaint, visit Complaints can also be filed by phone at (866) 814-1113 or (888) 261-2734 TDD, or by mail or in person at:

69 W. Washington Street, Ste. 3400
Chicago, IL 60602
(312) 814-5600

607 E. Adams Street, 14th Floor
Springfield, IL 62701
(217) 558-5600



E-mail Notification Service

An email subscription service is now available to our customers. This notification system allows customers to subscribe to specific information based entirely on their needs (such as routes, schedules, fares and other rider information), and receive real-time updates once information is made available.

E-mail notifications are sent automatically to subscribers when new information is posted to Pace′s website. Pace will provide passengers with current and up-to-date information about issues that affect their trips on public transportation.

To learn more or to subscribe please click here.



Sign Up to Receive Pace′s ′Moving Forward′ Weekly E-Newsletter

As public transit makes significant strides in the 21st century the Pace newsletter,  Moving Forward, is designed to keep you informed of the agency′s happenings and some of the latest initiatives in suburban transportation. 

To receive the newsletter, please sign up and the latest edition will be delivered each week via e-mail. Please feel free to forward this resource to others or use it to promote Pace services to friends, co-workers and constituents. Comments, questions and ideas are always welcome.



Get e-mail updates when this information changes.



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