Chicago Paratransit Bulletin

June 1, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of May 15th.

Wed, 16 May 2012 08:33:49 CDT

Reservations can be made more quickly, helping you and everyone else get better phone service, by having your complete trip information available when you call. Please have your ID Number, requested pick-up time or appointment time, and the exact origin and destination addresses ready when booking your reservation. By being prepared when you call in, your reservation will be taken quickly and reduce hold times for everyone.
As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

June 8, 2011 Stat of the week: Summer Events Bulletin

Wed, 16 May 2012 08:33:49 CDT

Pace will be providing ADA paratransit service to special events this summer. The following information will be helpful in making your trips to these events as easy as possible.

Taste of Chicago at Grant Park: June 24 - July 3

The official pick-up and drop-off location for the Taste of Chicago will be at the corner of Monroe and Columbus. Please let your reservationist know when you are booking a ride to the Taste of Chicago so that you will be dropped off at the preferred ADA location.

July 4th Fireworks: July 4 (9:00 p.m.)

Book your drop-offs and pick-ups to 600 E. Grand (Navy Pier) for the fireworks. Chicago Police will close streets and public access to Navy Pier after it reaches capacity. Please book your reservation so that you arrive by 7:00 p.m. to ensure that you will get access to Navy Pier for the fireworks.a

Disability Pride Parade: July 23 (11:00 a.m.)

Parade participants should schedule their drop-offs at 401 S. Plymouth Court, the intersection of South Plymouth Court and West Van Buren where the parade starts. Pick-ups after the event will be at Daley Plaza (50 W. Washington) where the parade ends.

Parade starts promptly at 11:00 a.m. Post-parade program at Daley Plaza begins at 12:30 p.m.

July 6, 2011 Stat of the week: 95% of Chicago paratransit trips were on time for the week of June 19th.

Wed, 16 May 2012 08:33:49 CDT

This summer Pace will continue to monitor your transportation to special events to ensure safe and courteous service. To do this, Pace staff and carriers will be placed at popular destinations to monitor service quality. You may also see us assisting with pick-ups and drop-offs at Chicago's most popular summer events. We do this because we care.

For Individuals Going to the Disability Pride Parade: July 23 (11:00 a.m.)

Parade participants should schedule their drop-offs at 401 S. Plymouth Court, where the parade starts.

Pick-ups after the event will be at 69 W. Washington (Daley Plaza), where the parade ends.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

July 13, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of June 19th.

Wed, 16 May 2012 08:33:49 CDT

For Individuals Going to the Disability Pride Parade: July 23 (11:00 a.m.)

Parade participants should schedule their drop-offs at 401 S. Plymouth Court, where the parade starts.

Pick-ups after the event will be at 69 W. Washington (Daley Plaza), where the parade ends.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

July 20, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of July 3rd.

Wed, 16 May 2012 08:33:49 CDT

Parade participants should schedule their drop-offs at 401 S. Plymouth Court, where the parade starts.

Pick-ups after the event will be at 69 W. Washington (Daley Plaza), where the parade ends.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

July 25, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of July 10th.

Wed, 16 May 2012 08:33:49 CDT

Pace is committed to ensure that our drivers are safe and considerate. As part of this effort, Road Supervisors and Pace staff will continue to be placed at popular destinations to monitor service quality. You may see us assisting with pick-ups and drop-offs at Chicago's most popular summer events. We do all this because we care!

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

August 1, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of July 17th.

Wed, 16 May 2012 08:33:49 CDT

Any time you will not be taking your subscription rides for 2 or more consecutively scheduled days, Pace needs to put your rides on hold for you. Simply call (800) 606-1282 (option 2) and ask to put your subscription on hold. By providing us with the dates you will not ride the service, Pace will cancel the trips you don't need and automatically resume your service when you need it. Letting us know when you are not going to be using your subscription will save costly no-shows and help the service run on-time for everyone.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

August 10, 2011 Stat of the week: 95% of Chicago paratransit trips were on time for the week of July 24th.

Wed, 16 May 2012 08:33:49 CDT

Pace is committed to providing safe and reliable public transportation service. If there is a public safety emergency on the vehicle, please call 911. When it is safe to do so, you should report these situations to Pace at 1-800-606-1282 (option 3). Pace will follow up and ensure appropriate action is taken. By working together, we can continue to make your services the best in the nation.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

August 17, 2011 Stat of the week: 92% of Chicago paratransit trips were on time for the week of July 31st.

Wed, 16 May 2012 08:33:49 CDT

In addition to the Currency Exchange at 777 N. LaSalle Blvd., there are nine (9) Chicago Jewel-Osco stores selling ADA Paratransit one-ride tickets. You can purchase books of ten (10) one-ride tickets for $30 at the following Jewel-Osco locations:

      (1) 87 W. 87th St.
      (2) 3644 S. Archer
      (3) 1220 S. Ashland
      (4) 1210 N. Clark
      (5) 3570 N. Elston
      (6) 4042 W. Foster
      (7) 11730 S. Marshfield Ave.
      (8) 7530 S. Stony Island
      (9) 3531 N. Broadway

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

August 24, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of August 7th.

Wed, 16 May 2012 08:33:49 CDT

Due to the large number of locations that close for the holiday, subscription rides will automatically be cancelled on Monday, September 5th, for Labor Day. If you want a ride on Labor Day, please call your zone carrier the day before to book a demand trip.

In addition to Labor Day, subscription rides are cancelled on the following holidays: Christmas Day, New Year's Day, Memorial Day, the Fourth of July, and Thanksgiving Day. You do not need to call your carrier to cancel subscriptions on these holidays.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

August 31, 2011 Stat of the week: 95% of Chicago paratransit trips were on time for the week of August 14th.

Wed, 16 May 2012 08:33:49 CDT

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

September 7, 2011 Stat of the week: 95% of Chicago paratransit trips were on time for the week of August 21st.

Wed, 16 May 2012 08:33:49 CDT

As we approach the 10 year anniversary of September 11, we ask our customers to remember all who perished and to continue assisting us in our efforts to keep your travel safe. As always, if you see something, say something.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

September 14, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of August 28th.

Wed, 16 May 2012 08:33:49 CDT

Pace vehicles comply with the Federal Transportation Agency's (FTA) guidelines for accommodating riders who are using a common wheelchair. The FTA defines a "common wheelchair" as one which:

Does not exceed an overall weight of six-hundred (600) lbs. (when
combined with the weight of the rider);
Does not exceed thirty (30) inches in width; and
Does not exceed forty-eight (48) inches in length.
Any wheelchair with measurements which do not meet the above federally recognized standards may not be accommodated on Pace services.
As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

September 21, 2011 Stat of the week: 92% of Chicago paratransit trips were on time for the week of September 4th.

Wed, 16 May 2012 08:33:49 CDT

Pace wants everyone to have a convenient and comfortable travel experience. Please remember these three tips. It will help us deliver all our trips as timely as possible.

1)       Be ready to board ten minutes prior to your scheduled pick up time.
2)       When boarding the vehicle, have your RTA Paratransit ID ready to show the driver.
3)       Have your fare ready.

By following these simple steps, you can help ensure that everyone gets to their destination on time, making everyones travel experience as easy and trouble free as possible.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

September 11th, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of September 11th.

Wed, 16 May 2012 08:33:49 CDT

Pace wants to know if your driver has done an exceptional job! To help us recognize great drivers, give us your comments by calling Pace Passenger Services at (800) 606-1282 (option 2). Your feedback helps us improve your service.
As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

October 5, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of September 18th.

Wed, 16 May 2012 08:33:49 CDT

Pace is committed to providing travel times that are as short as possible and no longer than comparable fixed-route bus service. If you feel that your trip was excessively long, compare it to travel times provided at http://tripsweb.rtachicago.com. If your trip was longer than taking fixed route, including walking, transfers, and wait time, please call us at 1-800-606-1282 (option 2). We want to make your service the best possible.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

October 12, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of September 25th.

Wed, 16 May 2012 08:33:49 CDT

Pace permits a personal care attendant (PCA) to accompany the ADA eligible customer. The need for a PCA must be indicated when you apply for eligibility certification with the Regional Transportation Authority (RTA). PCA's are not charged a fare and must have the same pick-up and drop-off location as the eligible customer. In addition to a PCA, you may also travel with a companion. The companion must pay the full fare of $3.00 per one-way trip.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

October 19, 2011 Stat of the week: 92% of Chicago paratransit trips were on time for the week of October 2nd.

Wed, 16 May 2012 08:33:49 CDT

Please remember there is a twenty (20) minute on-time window for pick-ups in Chicago. Also, ADA paratransit service is a shared ride program. Your travel time may be longer than it would be if you were taking a taxi. Travel times may be as long as it would be to take the same trip using fixed route service.

Always plan for the proper travel time, including the twenty (20) minute window, by telling your reservationist when you need to be at your destination. They will be happy to help you determine the most appropriate pick-up time to ensure that you get to your destination on-time!

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

October 26, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of October 9th.

Wed, 16 May 2012 08:33:49 CDT

Pace drivers will assist upon request. If you need the driver to assist you to the door, please tell the reservationist when scheduling your trip. Please keep in mind that the drivers are required to stay within the "line-of-sight" of the vehicle. If you require additional assistance, please arrange for a companion or a (PCA) Personal Care Attendant to travel with you.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

November 2, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of October 16th.

Wed, 16 May 2012 08:33:49 CDT

It is extremely important that Pace has your correct contact information! Without such information, it could cause serious delays to your travel needs, potentially resulting in a recorded "no-show."

In the event that your contract information has changed, immediately notify the RTA at (312) 663-4357. Your cooperation in ensuring minimal disruption of your service is greatly appreciated.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

November 9, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of October 23rd.

Wed, 16 May 2012 08:33:49 CDT

Due to the large number of locations that close, subscription rides will automatically be cancelled for Thanksgiving Day. If you want a ride on Thanksgiving, please call the day before to book a demand trip.

In addition to Thanksgiving, subscription rides are cancelled on the following holidays: Christmas Day, New Year's Day, Memorial Day, the Fourth of July, and Labor Day. You do not need to call your carrier to cancel subscriptions on these holidays.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

November 16, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of October 31st.

Wed, 16 May 2012 08:33:49 CDT

Due to the large number of locations that close, subscription rides will automatically be cancelled for Thanksgiving Day. If you want a ride on Thanksgiving, please call the day before to book a demand trip.

In addition to Thanksgiving, subscription rides are cancelled on the following holidays: Christmas Day, New Year's Day, Memorial Day, the Fourth of July, and Labor Day. You do not need to call your carrier to cancel subscriptions on these holidays.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

Release Date 11/16/11

November 23, 2011 Stat of the week: 92% of Chicago paratransit trips were on time for the week of November 6th.

Wed, 16 May 2012 08:33:49 CDT

November 30, 2011 Stat of the week: 93% of Chicago paratransit trips were on time for the week of November 13th.

Wed, 16 May 2012 08:33:49 CDT

When you call to schedule a ride, you can give the reservationist additional information to make your pick-up easier. If you need additional assistance due to your disability, let the reservationist know. For example, visually impaired clients will commonly tell the reservationist to have the driver 'ring the bell' so they know that their ride has arrived. The reservationist can place comments within your record so that your pick-up can be made as easy as possible.

Have a safe and happy winter season!

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.

December 7, 2011 Stat of the week: 94% of Chicago paratransit trips were on time for the week of November 20th.

Wed, 16 May 2012 08:33:49 CDT

Pace wants everyone to have a convenient and comfortable travel experience. Please remember these three tips. It will help us deliver all our trips as timely as possible.

Be ready to board ten minutes prior to your scheduled pick up time.
When boarding the vehicle, have your RTA Paratransit ID ready to show the driver.
Have your fare ready.

By following these simple steps, you can help ensure that everyone gets to their destination on time, making everyone's travel experience as easy and trouble free as possible.

As a reminder, Pace maintains a 24/7 Customer Information Line where updates about our services can be accessed. The number is (312) 341-8009.