Location: Des Plaines
Office: Revenue Services
Under the direction of the Regional Manager, or designate, performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: investigating accidents; passenger incidents; vehicle breakdowns; monitoring the performance of Bus Operators. Dispatch functions encompassing IBS supervision and coordination of bus routes and Bus Operators. Maintains work assignment board on daily basis. Operates base radio coordinating detours and notifies proper authorities in emergencies, breakdowns or upon Bus Operator's request. Operates Bus in emergencies and/or times of staffing shortage. Maintains appropriate dispatch paperwork. Answers phones and fields calls. Answers ADA calls and assists as needed. Provides field supervision of Pace Paratransit services, special events and activities. Other duties as assigned or required.
Qualified candidate must have at least 5 years experience in transportation. Must be at least 21 years of age and have, or be able to obtain a valid Class "B" Commercial Driver's License with passenger endorsement. Must possess: good written and verbal communication skills; extensive knowledge of transit system; supervisory ability; excellent interpersonal skills; ability to make quick, accurate decisions. Must have the ability to maintain professional composure when confronted with difficult situations and able to handle confidential and/or sensitive information. The performance of these duties may be required at any time of the day and night, any day and night of the week. Skills: proficient Computer skills preferred; Microsoft Outlook, Word, Excel and PowerPoint. Management experience preferred. Qualified candidate must have a good work and attendance history.