Receptionist/Customer Assistance Facilitator
Under the direction of the Division Manager of Chicago ADA Services, or his/her designee, the Receptionist/Customer Assistance Facilitator is responsible for answering all incoming calls and either directing the call to the appropriate Paratransit staff person or researching/answering basic inquiries; preparing and/or assisting in the preparation and distribution of correspondence; coordinating meeting rooms; assisting Paratransit managers and staff in the management of various projects (including assisting interns and temp staff); assisting with office supplies inventory; coordinating servicing of all office equipment; assisting with vendor and petty cash box procedures; assisting with organizing Pace office functions; communicating notices to staff as required by management; and other duties as assigned. The Receptionist/Customer Assistance Facilitator is responsible for providing support to the Paratransit and Vanpool Departments as assigned.
Qualified candidates must have at least two years (2) years of experience as a receptionist or a relevant customer service related position. A Bachelor's Degree and/or experience in Paratransit operations or the transportation industry are preferred qualifications. Candidate must have strong customer service skills, verbal communication skills, organizational skills, and computer skills. Candidate must have the ability to work with multiple managers/staff; assist internal and external customers; and have the ability manage a busy and rigorous phone activity. Candidate must have the aptitude to work with various computer programs, including Microsoft Word, Excel and Trapeze. Experience with these programs is strongly preferred. Applicant must have a good work history and possess a current valid driver's license and a good driving record.
No unusual physical or environmental requirements. Must be able to manage traveling by vehicle within the six (6) county RTA region and access other modes of transportation to travel outside of the RTA region. This includes carrying equipment and documents.