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Employment Opportunities
Manager, Paratransit Quality Control & Compliance
Location: Arlington Heights
Office: Revenue Services
Department: Paratransit
Job Description:
Under the direction of the Division Manager, City of Chicago ADA Paratransit Services, the essential purpose of the Manager, Paratransit, Quality Control and Compliance is to ensure that paratransit services provided for Pace by contractors and municipalities & the employees utilized to provide such service are in compliance with Pace’s requirements, procedures, policies, and standards. Receive and evaluate accident/incidents reports. Investigate paratransit consumer complaints; evaluate provider responses, and direct responses to consumers. Analyze paratransit fleet needs, develop capital fleet request, and administer fleet assignments.
Qualifications:
Must have a Master’s Degree or equivalent along with 7 years experience in multiple aspects of Public Transportation, at least 2 of which are in supervisory positions. Requires strong computer skills, good organizational skills and familiarity with Paratransit operations, policies, and procedures. Must be an effective and efficient write and oral communicator. Must have a valid driver’s license and a good driving record. CLD is preferred but not required. Must be proficient in ADA regulations, FTA rules as they apply to paratransit and federal, state legal paratransit regulations. Must have paratransit operation experience.
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