Location: Des Plaines
Under the direction of the Superintendent of Transportation, Division Manager, or designate, performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: investigating accidents and passenger incidents; assisting with vehicle breakdowns; and monitoring the performance of Bus Operators to ensure that fixed route service is provided, and that Bus Operator's perform in accordance with Pace standards; performing field supervision of Pace Paratransit services, special events and other activities; and performing security checks at transit centers and park-n-rides. Dispatch functions include IBS supervision and coordination of bus routes and Bus Operators; maintaining work assignment board on a daily basis; operating and monitoring radio and IBS; responding to calls; coordinating detours and notifying proper authorities in emergencies, breakdowns or upon Bus Operator's request; operating a bus in emergencies and/or times of staffing shortage; generating and maintaining dispatch paperwork; answering telephone calls, including ADA calls, and responding to inquiries. The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position.
Qualified candidate must have a High School Diploma; be at least 21 years of age; have or be able to obtain a valid Class "B" Commercial Driver's License with passenger endorsement; have or be able to obtain a DOT card; have at least 5 years' experience in transportation, management experience is preferred; have supervisory ability; have knowledge of the service area; be able to maintain professional composure when confronted with difficult situations and make quick, accurate decisions; have the ability to handle confidential and/or sensitive information in a professional manner; have proficient computer skills with Microsoft Office, Outlook, Word, Excel, and PowerPoint applications; have excellent interpersonal skills, good written and verbal communication skills, and a good work record, including attendance history.